Summary
Work History
Education
Skills
Timeline
Generic

Christil Walker

Savannah

Summary

Dynamic hospitality professional with a strong background at Candler Hospital, excelling in customer service and teamwork. Proven ability to enhance guest satisfaction through effective communication and personalized service. Skilled in housekeeping and adept at managing front desk operations, consistently achieving high guest satisfaction ratings. Committed to maintaining health and safety standards.

Work History

Housekeeper

Candler Hospital
09.2025 - Current
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
  • Streamlined front desk operations for improved efficiency and faster service delivery.

Front Desk Agent

Iris House, Inc
05.2025 - 08.2025
  • Managed guest check-in and check-out processes efficiently.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained accurate records of guest reservations and room assignments.
  • Assisted in coordinating housekeeping schedules to ensure timely room availability.
  • Utilized booking systems to manage reservations and update guest information effectively.
  • Collaborated with team members to enhance front desk operations and improve guest experiences.
  • Handled cash transactions and processed payments accurately during shifts.
  • Collected room deposits, fees, and payments.
  • Trained new staff on front desk procedures and customer service best practices.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Monitored staff performance and provided feedback and guidance.
  • Monitored hotel's budget and financial records.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.

Education

High School Diploma -

Savannah High School
Savannah, GA

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Mopping and sweeping
  • Vacuuming and sweeping
  • Vacuuming
  • Cleaning techniques
  • Bed making proficiency
  • Health and safety compliance
  • Residential cleaning
  • Kitchen cleaning
  • Hospitality background
  • Dusting furniture
  • Customer service-focused
  • Excellent oral and written communication

Timeline

Housekeeper

Candler Hospital
09.2025 - Current

Front Desk Agent

Iris House, Inc
05.2025 - 08.2025

High School Diploma -

Savannah High School
Christil Walker