Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christil Williams

Aragon

Summary

Dedicated office worker skilled at using MS Office and Google to create exceptional communications,
presentations, and spreadsheets. Maximizing customer satisfaction and exceeding business objectives with
organized approach and strong multitasking abilities. To seek and maintain a full-time position that offers
professional challenges utilizing interpersonal skills, excellent time management and problem-solving
skills.

Overview

26
26
years of professional experience

Work History

Sheriff Liaison

Provest Litigation Services LLC
04.2021 - Current
  • Be efficient and effective handle consumer interactions and navigate between multiple screens to review information.
  • Communicate with other departments regarding dispute status and results.
  • Training employees on the necessary procedures of the company with employees within the state and international.
  • Reviewing employees completed assignments to ensure it is up to code and follows the companies quality standards.
  • Achieve productivity standards while maintaining the highest level of service.
  • Escalate unresolved consumer concerns to level two support for quick resolution.
  • Handle incoming mail and emails from customers regarding their invoices, including documenting the communication with the customer and responding appropriately.
  • Identify, research, and distribute disputed invoices. Coordinate with internal departments to ensure they are resolved.

Collection Specialist

SPRING OAKS CAPITAL
10.2018 - 04.2021
  • Collect on customers’ accounts, both past due and proactive collections, by working and clearing UDM Worklist daily.
  • Handle incoming calls and emails from customers regarding their invoices, including documenting the communication with the customer and responding appropriately.
  • Notify Credit Analyst, Sales, and RBC of any ongoing payment issues with a customer’s account.
  • Recommend accounts for bad debt provision and/or third-party collections.
  • Identify, research, and distribute disputed invoices. Coordinate with internal departments to ensure they are resolved.

Customer Service/Sales Representative

SYKES
08.2013 - 09.2018
  • Answer inbound customer/client requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas be confident and always offer an upsell to the customer.
  • Required to work in one or multiple systems and utilize multiple screens to find information and solve problems.
  • Maintain working knowledge of all client products, services and promotions.
  • Utilize operational systems to process purchases of products and services.

Customer Service Representative

Avis Budget Group
01.2000 - 08.2013
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Accountable for scheduling appointments for Customers to obtain account information regarding credit information and certification needed for various occupations.
  • Specific duties consisted of collecting payments, sending receipts, and score reports to proper department, securing software, testing environment, and completing special projects assigned by manager.

Education

Associate of Applied Science - Business Technology

Georgia Northwestern Technical College
Rome, GA
06-2021

Skills

  • Fraud Specialist
  • Security services
  • Crime prevention
  • Federal court system
  • Account updating
  • Complaint resolution
  • Staff training
  • Call management

Timeline

Sheriff Liaison

Provest Litigation Services LLC
04.2021 - Current

Collection Specialist

SPRING OAKS CAPITAL
10.2018 - 04.2021

Customer Service/Sales Representative

SYKES
08.2013 - 09.2018

Customer Service Representative

Avis Budget Group
01.2000 - 08.2013

Associate of Applied Science - Business Technology

Georgia Northwestern Technical College

Similar Profiles

CREATE PROFILE
Christil Williams