Christin Ray
Atlanta
Summary
Operations-focused professional with experience in inventory management, order fulfillment, and retail operations within luxury and high-volume environments. Skilled in maintaining inventory accuracy, streamlining workflows, and supporting cross-functional teams. Proficient in Netsuite, Salesforce, Shopify, and CRM systems with a strong focus on efficiency, organization, and process improvement.
Overview
9
9
years of professional experience
Work History
Showroom Operations Coordinator
Brilliant Earth
Atlanta
12.2025 - Current
- Manages end-to-end inventory operations, including receiving, transferring, and reconciling high-value merchandise across headquarters, showrooms, and external vendors
- Maintains inventory accuracy through audits, quality assurance checks, and real-time updates using NetSuite, Salesforce, and Shopify
- Coordinates order fulfillment processes, including preparing, packaging, and tracking customer orders with high accuracy
- Oversees all shipping, receiving, and fulfillment to ensure timely delivery and accuracy
- Enforces security protocols to safeguard high-value inventory and ensure compliance with company standards
- Conducts quality assurance inspections on all incoming and outgoing products to maintain brand standards
- Manages scheduling and logistics for customer appointments, including pickups, repairs, and resizing
- Executes visual merchandising standards, including planogram updates, seasonal rollouts, and showroom presentation
- Collaborates cross-functionally with sales, inventory, and logistics teams to resolve discrepancies and improve processes
- Utilizes CRM and operational systems to troubleshoot issues and maintain accurate records
- Supports showroom operations by coordinating walk-ins, scheduling, and maintaining workflow during peak hours
- Identifies and implements process improvements to enhance operational efficiency and customer experience
- Facilitates meetings to discuss operational challenges and propose solutions
MAC Artist
MAC Cosmetics
Stonecrest
05.2025 - 10.2025
- Consistently exceeded individual sales goals averaging $500-$1,300 daily, with peak performance near $2,000.
- Contributed to team targets of $1,400-$4,300 daily, enhancing overall store performance.
- Delivered personalized makeup consultations enhancing customer confidence and satisfaction.
- Educated clients on product use and beauty techniques, fostering loyalty and encouraging repeat purchases.
- Utilized sales tools and promotions to exceed sales goals and maintain client relationships.
- Supported merchandising and visual upkeep while ensuring inventory control met company standards.
Founder
The Melt Collective LLC
Atlanta
08.2020 - 10.2025
- Founded wellness candle brand promoting daily self-care and mindfulness.
- Launched 9+ consumer products and digital campaigns that drove sales growth by over 16%.
- Led product development, marketing, budgeting, and brand strategy to enhance brand visibility and engagement.
- Developed partnerships that broadened international market presence in Germany, Canada, and Ireland.
Customer Experience Manager / Keyholder
Anthropologie
Atlanta
09.2024 - 05.2025
- Resolved escalations to enhance customer satisfaction and foster positive store experiences.
- Trained and supported associates to improve service delivery and boost team morale.
- Supervised team operations and floor flow, aligning KPIs with daily sales targets.
Sales Associate
Anthropologie
Atlanta
11.2023 - 09.2024
- Provided exceptional customer experiences through personalized service and product recommendations.
- Assisted with merchandising, product replenishment, and omnichannel order fulfillment.
- Maintained high operational and visual standards across all store zones.
Customer Happiness Specialist
Lunya & Lahgo
Atlanta
05.2021 - 02.2022
- Delivered front-line customer support via email, live chat, and social media with 90%+ satisfaction.
- Increased customer retention through proactive communication and leveraging data-driven insights.
- Delivered front-line customer support via email, live chat, and social media with 90%+ satisfaction.
VIP Event Server
Bold Catering & Design
Atlanta
10.2017 - 07.2020
- Delivered exceptional service at high-profile events for 200-800+ guests, enhancing guest satisfaction and experience.
- Trained 30+ new hires and collaborated with cross-functional teams to maintain seamless event operations.
- Assisted with setup and breakdown of event spaces for various occasions.
Marketing Strategy Intern
Grady Health Foundation
Atlanta
01.2020 - 05.2020
- Developed marketing strategy for $150K VeloCity Fundraiser, enhancing sponsor engagement and maximizing fundraising potential.
- Created creative briefs and social content to boost donor awareness and retention rates.
- Conducted market research to identify trends and target audiences for health initiatives.
- Collaborated with team members to develop and implement marketing campaigns for events.
- Assisted in creating promotional materials for fundraising efforts and community outreach.
Education
B.B.A. - Marketing
Georgia State University - J. Mack Robinson College
Atlanta05-2020
Skills
- Inventory Management
- Order Fulfillment
- Logistics Coordination
- Quality Assurance
- Visual Merchandising
- Customer Experience & Engagement
- Sales & Client Relations
- Market Research & Data Analysis
- Marketing Strategy & Brand Development
- Social Media & Content Creation
- Product Development & Launch
- Team Leadership & Training
Timeline
Showroom Operations Coordinator
Brilliant Earth
12.2025 - Current
MAC Artist
MAC Cosmetics
05.2025 - 10.2025
Customer Experience Manager / Keyholder
Anthropologie
09.2024 - 05.2025
Sales Associate
Anthropologie
11.2023 - 09.2024
Customer Happiness Specialist
Lunya & Lahgo
05.2021 - 02.2022
Founder
The Melt Collective LLC
08.2020 - 10.2025
Marketing Strategy Intern
Grady Health Foundation
01.2020 - 05.2020
VIP Event Server
Bold Catering & Design
10.2017 - 07.2020
B.B.A. - Marketing
Georgia State University - J. Mack Robinson College