Open To Work
Christina Andrews
Atlanta
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Full Time Beauty Advisor
Sephora US
09.2023 - Current
- Personalized Consultations: Conducted 15+ daily one-on-one consultations, performing detailed needs assessments to provide tailored recommendations for client focused needs
- Client Education & Advocacy: Acted as a primary educator for clients on complex ingredient profiles and application techniques, ensuring they felt empowered and informed in their decision-making process.
- Multi-Departmental Liaison: Coordinated with inventory, management, and brand representatives to resolve logistical issues for clients, ensuring a seamless experience across different service tiers.
- Communication: Highly skilled in active listening and empathetic communication with diverse populations.
- Critical Thinking: Ability to triage client concerns in real-time and provide immediate, effective solutions.
- Cultural Competency: Extensive experience serving a wide range of backgrounds, ages, and identities with respect and inclusivity.
Lead After School Counselor/ Site Director
YMCA of Metro Atlanta
11.2020 - 08.2025
- Conflict Resolution: Managed and resolved an average of twenty sensitive issues weekly between parents, school administrators, and staff, utilizing advanced de-escalation techniques similar to Emory’s recovery protocols.
- Regulatory Compliance: Proficient in interpreting and applying organizational policies overseeing 100% site compliance with state, company, and federal licensing and safety standards, managed rigorous documentation for audits and incident investigations.
- Interdisciplinary Liaison: Facilitated collaborative meetings between educators, parents, and community partners to develop individualized support plans, ensuring a holistic approach to child and family well-being.
- Crisis Management: Directed emergency response protocols and conducted thorough investigations into safety incidents, providing detailed verbal and written reports to senior leadership.
- Case Coordination: Experienced in managing high volumes of sensitive documentation and prioritizing tasks in fast-paced environments.
- Communication: Exceptional interpersonal skills with the ability to translate complex policy language into understandable terms for diverse populations.
- Technical Proficiency: Advanced use of Microsoft Office Suite and Registration Databases for administrative tasks as well as Canva and other presentational technology for educational and presentational use
Lead Customer Service Representative
Papa John's Pizza
07.2016 - 11.2024
- Led team in resolving customer inquiries, enhancing satisfaction and retention rates.
- Mentored junior staff on best practices in customer engagement, fostering a culture of excellence within the team.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Analyzed customer feedback to identify trends, driving improvements in service quality and response times.
- Implemented process improvements that streamlined operations and reduced average handling time significantly.
Education
Elementary Education/Finance
Alabama Agricultural & Mechanical University
Huntsville, Alabama03.2025
Skills
- Customer service
- Organization and multitasking
- Flexibility and adaptability
- Client relationship building
- Customer consultation
- Attention to detail
- Team collaboration
- Problem-solving
- Calendaring and scheduling
- Health and safety
- Documentation and reporting
- Conflict resolution
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridSalary Range
$45000/yr - $200000/yrTimeline
Full Time Beauty Advisor
Sephora US
09.2023 - Current
Lead After School Counselor/ Site Director
YMCA of Metro Atlanta
11.2020 - 08.2025
Lead Customer Service Representative
Papa John's Pizza
07.2016 - 11.2024
Elementary Education/Finance
Alabama Agricultural & Mechanical University