Summary
Overview
Work History
Education
Skills
Timeline
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Christina Blount

McDonough

Summary

Dedicated Customer service leader with 10+ years of experience with a proven ability to develop and implement highly motivated teams focused on achieving record-high customer satisfaction rankings. Leader by example to ensure the execution of all safety, security, and quality of procedures.

Overview

2026
2026
years of professional experience

Work History

Warehouse Worker

Amazon
08.2024 - Current
  • Transferred materials between storage and production zones.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Inspected incoming shipments to ensure quality control before storage.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Facilitated training sessions for new hires, enhancing team cohesion.
  • Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
  • Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
  • Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
  • Optimized storage space, rearranging items to better utilize available square footage.
  • Fostered culture of continuous improvement, suggesting process enhancements that were subsequently implemented.
  • Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
  • Reduced waste, implementing recycling procedures for packaging materials.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
  • Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
  • Reduced order processing times with meticulous attention to order picking and packaging.
  • Enhanced physical inventory counts, participating in semi-annual audits to verify stock levels.
  • Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.
  • Boosted team morale and productivity by leading morning briefings and setting clear daily objectives.
  • Streamlined inventory management, updating records to reflect real-time stock levels.
  • Organized inventory logically to boost warehouse efficiency.

Senior Treasury Analyst-Fiserv Team Lead

Fiserv
06.2022 - 06.2025
  • Executed routine assessments of financial requirements and transaction settlements for client accounts.

Escalation Specialist

Fiserv
04.2014 - 06.2022
  • Provide quality service and professional support in a variety of areas of inbound calls including, but not limited to financial statements, credit card processing or related inquiries. Investigate and problem solve possible fraudulent behavior. Assist with and support the launch of new products or services.

Senior Bank Teller

Wells Fargo
11.2010 - 03.2014
  • Processing all customer banking transactions. Quickly and effectively solve customer challenges and internal resource resolution. Establish and control customer privacy files. Identify fraudulent activity to prevent banking loses. Introduce Wells Fargo products and services to potential customers.

Warehouse Manager

Publix
2006 - 11.2010
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Streamlined operations for faster order processing by updating warehouse layout and organization.
  • Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
  • Collaborated closely with sales department to address any issues related to product availability or shipment delays.
  • Reduced product damage with improved packaging methods and training staff on proper handling techniques.
  • Communicated regularly with cross-functional teams to improve coordination between departments.
  • Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
  • Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Identified opportunities for cost savings in procurement, renegotiating supplier contracts or seeking alternative sources when necessary.
  • Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
  • Streamlined warehouse operations, leading to more efficient inventory management system by implementing advanced software solution.
  • Maintained compliance with all regulatory requirements, conducting regular audits and adjustments as needed to meet changing standards.
  • Coordinated with sales and marketing teams to ensure accurate inventory levels for promotional campaigns, avoiding stockouts or overstocking.
  • Reduced order processing time by redesigning layout for more effective use of space and easier access to high-demand items.
  • Organized team-building activities that improved morale and strengthened collaboration among warehouse staff.
  • Implemented preventive maintenance schedule for warehouse equipment, reducing downtime and repair costs.
  • Improved safety records, conducting thorough risk assessments and implementing stringent safety protocols.
  • Enhanced team productivity with regular training sessions on safety and operational procedures.
  • Improved efficiency and accuracy in order picking and packing processes, using technology to guide and verify worker activities.
  • Fostered culture of continuous improvement by encouraging feedback and suggestions from all team members.
  • Developed waste reduction program that not only saved costs but also aligned with sustainability goals.
  • Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews.
  • Led transition to paperless inventory system, significantly reducing errors and improving data accuracy.
  • Enhanced employee retention rates by implementing recognition program that acknowledged outstanding performance and contributions.
  • Initiated cross-training programs to create more versatile and responsive workforce capable of covering multiple roles during peak periods.
  • Optimized inventory levels to meet demand without overstocking, using data analysis and forecasting techniques.
  • Managed budgeting for warehouse operations, carefully allocating resources to areas with highest return on investment.
  • Negotiated with suppliers to secure cost-effective purchasing agreements, reducing overall expenses for materials and supplies.
  • Facilitated collaboration between different departments to streamline processes and improve communication, leading to fewer errors and delays.
  • Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Organized records of vehicles, schedules and completed orders.
  • Developed and maintained knowledgeable and productive team of employees.
  • Collaborated with manufacturing and supply chain management.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Integrated warehouse operations with existing and new business processes.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Conducted research to address shipping errors and packaging mistakes.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Reviewed and negotiated contracts with carriers to optimize shipping costs.
  • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
  • Promoted brand at industry events and through ongoing networking efforts.

Education

Associate of Applied Science - Computer Engineering

Broward College
Coconut Creek, FL
06.2023

High School - High School

North Fort Myers High School
Fort Myers, FL
06.2004

Skills

  • Leadership Skills
  • Analytical Thinking
  • Strategic Thinking
  • Coaching/Development
  • Problem Solving
  • Time Management
  • Teamwork
  • Adaptability
  • Attention to Detail
  • Logical Thinking
  • Receptive to Feedback

Timeline

Warehouse Worker

Amazon
08.2024 - Current

Senior Treasury Analyst-Fiserv Team Lead

Fiserv
06.2022 - 06.2025

Escalation Specialist

Fiserv
04.2014 - 06.2022

Senior Bank Teller

Wells Fargo
11.2010 - 03.2014

Warehouse Manager

Publix
2006 - 11.2010

Associate of Applied Science - Computer Engineering

Broward College

High School - High School

North Fort Myers High School

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Christina Blount