Christina Britt
Conyers,GA
Summary
With a proven track record at The Madison Assisted Living, I excel in customer service and Microsoft Excel, enhancing office efficiency by streamlining data management and fostering client relations. My expertise in administrative support and professional communication significantly contributed to operational improvements, achieving a notable increase in client satisfaction.
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant
The Madison Assisted Living
01.2022 - 12.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Oversaw employee time tracking and submitted payroll data to Accounts Payable.
- Contributed to kitchen assistance and meal service.
- Supported Certified Nursing Assistants with various tasks as needed.
Title Examiner
Delinquent Tax Services
02.2019 - 07.2020
- Skillfully negotiated resolutions to complex title discrepancies that facilitated smooth property transfers.
- Reduced errors in title examinations through diligent verification of property records and legal descriptions.
- Contacted appropriate agencies to complete searches, order records, and obtain documents.
- Compiled lists of mortgages, contracts, and other documents pertaining to titles.
- Excelled at multitasking under tight deadlines without compromising quality or accuracy in completed work assignments.
- Improved title examination accuracy by conducting thorough document research and analysis.
- Contributed to the overall success of the company by consistently exceeding performance goals and receiving positive feedback from clients and colleagues.
- Provided clear explanations of findings during examinations, aiding clients in making informed decisions about their properties.
- Assisted colleagues in complex cases, sharing expertise to resolve challenging title issues.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Researched ownership interests and liens on real estate properties.
- Utilized various online databases and public land records to verify ownership information.
- Conducted comprehensive title searches to maintain accuracy and compliance of real estate transactions.
- Facilitated the mailing of notices to relevant parties.
Deputy Clerk of the Court
Morgan County Superior Court
05.2007 - 11.2018
- Collaborated with other court staff to develop standard operating procedures for efficient workflow among departments.
- Communicated effectively with various parties including attorneys, law enforcement officers, witnesses, and jurors to ensure smooth court operations.
- Supported judges with case management, organizing schedules and maintaining updated calendars for hearings, trials, and conferences.
- Ensured accuracy in legal documentation by meticulously proofreading and editing court forms and records.
- Delivered exceptional customer service to the public by addressing inquiries about court procedures, providing status updates on cases, and assisting with form completion as necessary.
- Demonstrated flexibility in adapting to changing priorities and effectively managing multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Safeguarded confidential information by adhering to strict data privacy guidelines when handling sensitive documents or discussing ongoing cases.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Collected court fees and fines and recorded amounts collected in [Software].
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Handled real estate filings with precision, maintaining compliance with legal standards.
- Handled juvenile court filings, ensuring compliance with legal standards.
- Processed passport applications efficiently and accurately.
- Processed notary applications and certifications efficiently.
- Supported the public with real estate search inquiries.
- Supported the clerk with administrative tasks.
- Assisted with jury management during court proceedings.
- Handled incoming calls and emails, providing efficient and professional responses.
Education
High School Diploma -
Faith Academy
Loganville, GA12-1996
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Excel
- Microsoft Word
- Microsoft outlook
- Customer and client relations
- Filing
- Customer relations
- Scheduling
- Documentation and recordkeeping
- Scheduling and calendar management
- Database entry
- Professional communication
- Records management
Certification
- Notary Public License
Timeline
Administrative Assistant
The Madison Assisted Living
01.2022 - 12.2024
Title Examiner
Delinquent Tax Services
02.2019 - 07.2020
Deputy Clerk of the Court
Morgan County Superior Court
05.2007 - 11.2018
- Notary Public License
High School Diploma -
Faith Academy
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