Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Christina Cruz

Ludowici

Summary

Results-driven manager with extensive experience at Walthourville Meat Market, specializing in employee training and performance assessment. Achievements include significant improvements in team productivity and customer satisfaction through strategic communication and conflict resolution. Proficient in inventory management, consistently delivering operational excellence in high-pressure settings while promoting a collaborative team environment.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Manager

Walthourville Meat Market
Hinesville
03.2023 - Current
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Conducted performance reviews for team members.
  • Recruited and trained new employees to meet job requirements.
  • Recruited and hired qualified candidates to fill open positions.
  • Monitored staff performance and addressed issues.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Assisted with customer requests and answered questions to improve satisfaction.

Administrative Assistant

Leo Palace Resort Guam
Yona
04.2019 - 06.2021
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Developed and maintained filing systems for confidential documents and records.
  • Managed office supplies inventory and placed orders when necessary.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Processed payment invoices for tenants security deposit, rent, power and water.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Turn in end of day report and money to accounting.
  • Processed efficient and accurate cash, check, debit and credit card payments.

Cashier

Home Depot
Tamuning
10.2007 - 08.2011
  • Greeted customers promptly and responded to questions.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped with purchases and signed customers up for credit card program.
  • Processed customer payments quickly and returned exact change and receipts.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Followed company security procedures for handling large sums of money.
  • Worked closely with front-end staff to assist customers.
  • Offered customers carry-out service at completion of transaction.
  • Assigned Kids Workshop Team Captain.
  • Crossed trained in the Inside/Outside Garden Department.
  • Crossed trained in the Paint Department.
  • Received numerous awards/certificates and badges.
  • Training for the Head Cashier position.

Education

High School Diploma -

John F. Kennedy
Guam
06-2003

Skills

  • Employee training
  • Performance evaluation
  • Customer service
  • Conflict resolution
  • Team leadership
  • Staff scheduling
  • Time management
  • Multitasking
  • Effective communication
  • Active listening
  • Team building
  • Inventory management
  • Reliability
  • Hiring and training

Certification

  • Certificate of Mastery in Tourism & Hospitality

Accomplishments

  • Numerous Customer Service awards
  • Numerous awards for Fastest Accurate Cashier
  • Award for Top Asset Protection Cashier
  • Perfect Attendance
  • Numerous Cashier of the Month awards

Timeline

Manager

Walthourville Meat Market
03.2023 - Current

Administrative Assistant

Leo Palace Resort Guam
04.2019 - 06.2021

Cashier

Home Depot
10.2007 - 08.2011

High School Diploma -

John F. Kennedy

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Christina Cruz