Christina D. Burks
Greater Atlanta
Summary
Dynamic Housing Support Team Lead at Sedgwick Temporary Housing with a proven track record in claims management and conflict resolution. Expert in contract negotiations and staff training, I streamlined processes to enhance efficiency and accuracy, achieving significant improvements in housing placements. Passionate about fostering team success and compliance excellence.
Overview
9
9
years of professional experience
Work History
Housing Support Team Lead
Sedgwick Temporary Housing
2021.08 - Current
- Managed and coached a team of housing coordinators, overseeing daily workflows to ensure timely and accurate claim management and housing placements.
- Acted as primary escalation point for complex lease agreements, negotiating fair rental terms while ensuring compliance with corporate policies.
- Streamlined case resolution processes, improving response times and reducing errors in housing placement documentation.
Benefit Enrollment Specialist
Benalytics
2020.10 - 2021.05
- Partnered with healthcare professionals to guide clients through state eligibility standards and enrollment in commercial health plans, ensuring compliance with regulatory requirements.
- Collaborated across departments to support legal and regulatory compliance initiatives, reinforcing adherence to company standards and state/federal guidelines.
Contract Paralegal
2016.05 - 2020.10
- Maintained and organized employee records, including I-9 documents, background checks, and medical certifications, ensuring full compliance with federal, state, and company record-keeping regulations.
- Organized and systematized record-keeping processes, improving accessibility and accuracy of documentation for regulatory filings.
- Assisted with preparation of business license and tax filings across international jurisdictions, ensuring compliance with country-specific legal requirements.
- Coordinated with legal counsel and international authorities to manage compliance documentation, board certifications, and notarizations.
- Drafted and maintained compliance-related filings including branch registrations, powers of attorney, and corporate maintenance documents, ensuring regulatory deadlines were consistently met.
Education
Postbaccalaureate Pathway to Paralegal (Certificate) -
Kaplan University
Iowa, Online01.2009
BS - Criminal Justice and Legal Studies
American InterContinental University
Atlanta, GA01.2005
Skills
- Team Leadership & Staff Training
- Claims and Case Management
- Conflict Resolution
- Employee Training & Development
- Interpersonal Skills
- HR Policies & Compliance
- Contract & Lease Negotiations
- Record-Keeping & Data Accuracy
- Customer relationship management
References
Available upon request.
Timeline
Housing Support Team Lead
Sedgwick Temporary Housing
2021.08 - Current
Benefit Enrollment Specialist
Benalytics
2020.10 - 2021.05
Contract Paralegal
2016.05 - 2020.10
Postbaccalaureate Pathway to Paralegal (Certificate) -
Kaplan University
BS - Criminal Justice and Legal Studies
American InterContinental University