Christina George
Stockbridge
Summary
Dynamic and results-oriented professional with a proven track record in hospitality and sales, notably at IHOP LLC. Excelled in staff management and customer satisfaction, boosting satisfaction scores significantly. Skilled in multitasking and customer service, adept at fostering team collaboration and driving performance improvement. Demonstrated sales expertise and a knack for developing strong client relationships, ensuring business growth and operational excellence.
Overview
2025
2025
years of professional experience
Work History
Bartender
Smokin Cues
Server
Padres
Server
Tacomacc
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Sales Agent
AT&T Fiber
07.2023 - 12.2023
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Manager
IHOP LLC
03.2019 - 06.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
High School Diploma - N/a
Luella High School
Locust Grove, GA05.2016
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Customer service expertise
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Hospitality service expertise
- Service-oriented mindset
- Professional appearance
- Suggestive selling
- Inventory
- Sales expertise
- Salesmanship
- Performance improvement
- Staff management
- Basic accounting
Timeline
Server
Tacomacc
02.2024 - Current
Sales Agent
AT&T Fiber
07.2023 - 12.2023
Manager
IHOP LLC
03.2019 - 06.2022
Bartender
Smokin Cues
Server
Padres
High School Diploma - N/a
Luella High School
Similar Profiles
Ira BerrymanIra Berryman
Product Specialist at Cues IncProduct Specialist at Cues Inc
Pritpal SinghPritpal Singh
Bar Manager at Crates N CuesBar Manager at Crates N Cues
Lucius MatosLucius Matos
Hydraulic Technician at CuesHydraulic Technician at Cues