Summary
Overview
Work History
Education
Skills
Timeline
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Christina Hernandez

Covington

Summary

Experienced store manager with over a 13-year track record of driving KPIs through strategic planning and execution. Skilled in team development, inventory management, culture building, and visual merchandising. Dedicated to fostering a high-performance culture and maximizing business opportunities through innovative solutions.

Overview

14
14
years of professional experience

Work History

Store Manager

American Eagle Outfitters
07.2021 - Current
  • Drive store KPI's through strategic planning and execution, enhancing business opportunities wit historical highs achieved the last two years.
  • Develop team business acumen, fostering a high performance culture and leadership growth.
  • Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results.
  • Oversee the district when the DM is out of the business
  • Partnered with visual merchandisers to assist in all visual directives. Ensuring seamless execution of floor plans, enhancing customer experience through merchandising.
  • District training store for merchandise/ sales leaders

Store Manager

American Eagle Outfitters, Inc
07.2016 - 07.2021
  • Directed daily operations, ensuring compliance with company policies and procedures.
  • Mentored team members, fostering professional development and enhancing performance.
  • Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
  • Analyzed sales trends, adjusting merchandising strategies to maximize revenue growth.
  • Developed training programs that improved employee retention and customer service standards.

Assistant Manager

American Eagle Outfitters
01.2014 - 01.2016
  • Interview and select qualified candidates for sales associate positions
  • Maintains all store Key Performance Indicators (terminations, hires, turnover, manpower forecasts, etc.)
  • Models Sales Expectations by Utilizing Various Techniques and Communicating Product Knowledge to the Customer.
  • Monitors Associate Sales Activities and Productivity
  • Motivates and Trains Associates to Achieve Full Potential.
  • Manages the General Operations of the Store Ensuring that the store is in Working Order
  • Assists in the Recruiting, Hiring, and Development of Store Associates
  • Interprets Key Performance Indicator Reports and Delivers Coaching as needed
  • Prepares Weekly Schedules

Flagship Operations Manager

DSW
01.2012 - 01.2014
  • Responsible for identifying and completing job requisitions and facilitating recruitment plans as well as ensures proper screening of all applicants.
  • Maintains new hire schedule; updates applicant tracking system; conducts HR orientation in accordance with company and government regulations.
  • Ensures that employee files are properly kept, and all information needed are forwarded to employee’s corporate file in the required time frame.
  • Handles all employee grievances and coordinates all employee investigations
  • Addresses all benefits/compensation/HR related matters
  • Maintains all store Key Performance Indicators (terminations, hires, turnover, manpower forecasts, etc.)

Education

B.S. Degree - Criminal Justice

Georgia State University
Atlanta, GA
01.2007

Skills

  • Customer service
  • Problem-solving
  • Results- Oriented Achiever
  • Critical thinking
  • Adaptability
  • Team leadership and coaching
  • Culture Builder
  • Onboarding
  • Innovation
  • Passion
  • Integrity

Timeline

Store Manager

American Eagle Outfitters
07.2021 - Current

Store Manager

American Eagle Outfitters, Inc
07.2016 - 07.2021

Assistant Manager

American Eagle Outfitters
01.2014 - 01.2016

Flagship Operations Manager

DSW
01.2012 - 01.2014

B.S. Degree - Criminal Justice

Georgia State University

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Christina Hernandez