Christina Juanita Stephens

An Administrative Professional with over 15 years of experience in management office to include CYS operations in support of the Soldiers and their families. Specializing in working in an office environment, preparing reports and correspondence, and using software to create charts and graphs. Adept in receiving visitors and providing information about program services. Screened calls to ascertain nature of call or visit and determined appropriate action. Received visitors and answered phones. Handled non-technical inquiries which was accomplished from own knowledge of services, activities, procedures, and requirements. Able to interpret and analyze a variety of statistical data to advise management and assist in resolving problems of a procedural nature and ensuring an effective and efficient operation. Proficient in Child and Youth Management Systems (CYMS) to oversee the collection, accurate accounting and reporting of funds and to collect and maintain statistical data for planning and reporting. Knowledgeable in electronic cash register system and calculator to compute and record individual transactions for customers and to enter data into predefined categories for regulatory signed statistical reports and tracking of income data as it pertains to the CYS program. Performing financial duties that support the processing of financial/accounting transactions using standardized procedures to include reviewing documents for accuracy and inputting financial/accounting information into an automated system and correcting invalid/incorrect transactions for payments. Expert knowledge in typing letters, memorandums, reports and statistical data related to CYS operations while ensuring proper agency regulations, flip charts, dictionaries, and other typical office reference materials to ensure proper format, grammatical accuracy, and correct spelling). Skillfully articulated policies relating to patron fees, waiting lists and program events. Coordinated vacancies and reservations for the hourly care program as required. Worked cooperatively to track program vacancies and occupancy rates as needed. A qualified typist that can type 40 words per minute.