CHRISTINA MACKENS
Atlanta
Summary
Dynamic Intake Specialist with proven expertise at NEUTRAUMA in patient registration and appointment scheduling. Adapt at problem-solving and maintaining meticulous records, I excel in communication and organization. My ability to efficiently manage administrative tasks and support clinical needs has consistently enhanced operational efficiency and patient satisfaction.
Overview
6
6
years of professional experience
Work History
Intake Specialist
NEUTRAUMA
McDonough
11.2024 - 03.2025
- Assist with patient registration and scheduling.
- Support the provider's clinical needs.
- Communicate with the attorney's office regarding case status and treatment updates.
- Ensure that the necessary forms are completed.
- Help facilitate recommended treatment
- Answer emails and phone calls as needed
- Communicate with management on any issues or errors when needed
- Able to take direction and help from other team members, management, and departments.
- Personable with patients
- Organized and detail-oriented
- Efficient and thorough with documentation and listening
- Processing referral and schedule appointments
- Communicate with providers
Intake Officer/Admin Assistant
Judicial Correction Services
Atlanta
02.2024 - 09.2024
- Assists probation officers in providing probation services by performing intake procedures for clients
- Monitoring probationer's progress
- Data entry Conducting interviews
- Administrative duties
- Scheduling appointments
Administrative Assistant
Echelon Group
Woodstock
08.2023 - 02.2024
- Answers and transfers phone calls, screening when necessary
- Welcomes and directs visitors and clients
- Maintains filing systems as assigned
- Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed
- Responds to and resolves administrative inquiries and questions
- Coordinates and schedules travel, meetings, and appointments for managers or supervisors
- Prepares agendas and schedules for meetings
- Records and distributes minutes or other records for meetings
- Maintains office supplies and coordinates maintenance of office equipment
Administrative Specialist
UST Global
Alpharetta
10.2021 - 07.2023
- Provides administrative support to ensure efficient operation of the office
- Answers phone calls, schedules meetings and supports visitors
- Carries out administrative duties such as filing, typing, copying, binding, scanning etc
- Completes operational requirements by scheduling and assigning administrative projects and expediting work results
- Makes travel arrangements for senior staff such as booking flights, cars, and hotel or restaurant reservations
- Exhibits polite and professional communication via phone, e-mail, and mail
- Supports team by performing tasks related to organization and strong communication
- Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities
- Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories and evaluating new equipment and techniques
- Provides information by answering questions and requests
- Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies
- Contributes to team effort by accomplishing related results as needed
Administrative Assistant
BroadPath Healthcare
Remote
10.2019 - 09.2021
- Acts as a liaison between community partners, vendors, client services, program eligibility and management
- Coordinates meetings as requested
- Assists Director and QA Manager in all Administrative projects in a timely and effective manner
- Takes minutes at meetings according to prescribed format, transcribe, obtain approval, and distribute as requested
- Maintains minimum inventory of office supplies as requested and approved and within budget limitations
- Initiates repair orders for office equipment as needed
- Demonstrates the ability and willingness to assess situations and determine an appropriate course of action
- Maintains the highest level of confidentiality at all times
- Maintains appointments, schedule, and calendar as assigned by the Director
- Opens and routes incoming mail
- Uses knowledge, initiative, and discretion to respond to routine and/or confidential mail as documented
- Demonstrates proficiency in typing documents utilizing Word, Excel, PowerPoint, etc
- Reviews typed documents for accuracy
- Maintains files in an organized and comprehensive manner
Provider Service Rep
BroadPath Healthcare
Remote
01.2019 - 08.2019
- Serves as the advocate for providers by demonstrating accountability and ownership to resolve issues
- Quickly and appropriately triage contacts from healthcare professionals (i.e., physician offices, clinics, billing offices)
- Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)
- Research and dissect complex prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls, escalations, and provider dissatisfaction
Education
A.S. - Radiology
Keiser Career College
Miami, Florida08.2018
H.S. Diploma -
Miami Edison Senior High
Miami, Florida05.2006
Skills
- Data Entry and Analytics
- Detail Oriented
- Problem Solving
- Recordkeeping
- Excellent communication
- Organization
- Time Management
- Typing 60 wpm
- Patient registration
- Appointment scheduling
- Data entry
- Communication skills
- Attention to detail
References
Available upon request
Timeline
Intake Specialist
NEUTRAUMA
11.2024 - 03.2025
Intake Officer/Admin Assistant
Judicial Correction Services
02.2024 - 09.2024
Administrative Assistant
Echelon Group
08.2023 - 02.2024
Administrative Specialist
UST Global
10.2021 - 07.2023
Administrative Assistant
BroadPath Healthcare
10.2019 - 09.2021
Provider Service Rep
BroadPath Healthcare
01.2019 - 08.2019
A.S. - Radiology
Keiser Career College
H.S. Diploma -
Miami Edison Senior High
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