Christina Tawfik
McDonough
Summary
Customer Service Representative with 9+ years of experience excelling in customer service, data entry, and resident correspondence management. Demonstrates strong attention to detail and proficiency in multiple tasks, ensuring seamless customer experiences. Highly motivated, organized, and focused on delivering positive results and career growth.
Overview
9
9
years of professional experience
Work History
Facility Administrator
Firstservice Residential
10.2024 - Current
- Answer client calls, manage work orders, open call logs, and resolve client issues in coordination with vendors and staff.
- Assist board members, homeowners, and vendors or refer inquiries to appropriate personnel.
- Serve as front desk liaison, directing residents and guests to the correct department.
- Process new owner/tenant forms and issue access cards.
- Maintain and update community events calendar; manage facility reservations and related admin tasks.
- Coordinate Clubhouse rentals, conduct walkthroughs, and handle deposits and payments.
- Communicate rental policies and enforce community guidelines.
- Report facility or policy issues to General Manager or Facility Supervisor.
- Maintain vendor relations and ensure compliance with service standards.
- Prepare professional reports for board packets within deadlines.
- Attend and support committee meetings focused on social and recreational needs.
- Track event participation and maintain activity records.
- Design and distribute resident interest surveys for community programming.
- Coordinate event logistics with staff and assign roles.
- Monitor event budgets to ensure accurate coding and adherence to limits.
- Promote events through newsletters, e-blasts, signage, and community social media.
- Manage community website and Facebook page for homeowner communications.
- Design and distribute monthly newsletters, flyers, and signage.
- Attend Association Board meetings as required.
- Oversee event space cleanliness and readiness; maintain inventory and order supplies.
- Perform general office duties and maintain organized workspaces.
- Adhere to FirstService Residential values, standards, and policies.
- Support special projects and tasks as assigned by management.
Customer Service Representative
FirstService Residential
01.2023 - Current
- Provide exceptional customer service, resolving inquiries and issues promptly via email and in person
- Manage resident correspondence and community-wide communications, ensuring clarity and timeliness
- Efficiently handle resident registrations and event sign-ups, enhancing customer experiences
- Process credit card transactions using Pax A920, maintaining accuracy and compliance
- Conduct facility tours and explain community amenities to potential homeowners
- Manage resident data, process transactions, and streamline facility access using multiple software platforms, enhancing security and improving operational efficiency
- Guide residents through community apps and website, fostering digital engagement and boosting overall satisfaction with property services
- Implement and maintain key fob system for facility access, enhancing security measures while reducing administrative workload for staff
- Efficiently manage resident registrations and event sign-ups, ensuring seamless customer experiences and increased community engagement
IHSS Caregiver
In Home Support Services (IHSS)
09.2019 - 06.2023
- Provided comprehensive in-home care, ensuring client comfort and well-being through personalized assistance with daily tasks and medical needs
- Managed household operations including cleaning, laundry, and meal preparation, maintaining a safe and organized living environment for the client
- Assisted with daily living activities, promoting independence and well-being
- Provided reliable transportation for medical appointments and errands
Waitress/Busser/Dishwasher/Runner
Atria Senior Living
10.2018 - 09.2021
- Assisted guests with menu choices, enhancing their dining experience and satisfaction
- Delivered prompt and friendly service, significantly improving customer retention
- Communicated dietary needs to kitchen staff, ensuring customer safety and satisfaction
- Handled reservations and room service calls efficiently, optimizing operational flow
- Bussed and reset tables swiftly, maintaining a clean and welcoming environment
- Delivered exceptional customer service, efficiently managing menu inquiries, reservations, and special requests while maintaining a welcoming atmosphere for senior residents
- Coordinated seamlessly between dining room and kitchen, ensuring accurate communication of dietary needs and timely delivery of meals to enhance resident satisfaction
- Prioritized rapid table turnover and cleanliness, balancing multiple tasks to maintain a high standard of service during peak dining hours
- Adhered strictly to safety and sanitation protocols, fostering a secure dining environment for senior residents with diverse health considerations
Waitress/Busser/Dishwasher/Runner/Prep Cook
The Meridian at Anaheim Hills
12.2015 - 09.2018
- Ensured guest satisfaction by providing attentive service and maintaining a clean dining area
- Supported kitchen operations by washing dishes efficiently and assisting with food preparation
- Collaborated with staff to ensure smooth workflow and timely food delivery
- Handled multiple roles in a fast-paced environment, maintaining professionalism under pressure
Education
High school diploma -
Penn Foster Online High School
Scranton, PA09.2018
Skills
- Typing
- Senior Care
- Customer service
- Communication Skills
- Microsoft Outlook
- Food Service
- Data entry
- Problem-solving
- Organizational skills
- Time Management
- Detail-oriented
- Technology Proficiency
- Creative Problem Solving
- Multitasking
- Critical Thinking
- Problem-solving skills
- Time management
References
- William Arrington, Federal Aviation Administration, william.t.arrington@faa.gov, 562-723-9026
- Caroline Short, WellQuest Living, caroline.short@gmail.com, 951-283-1198
- Daniel Perez, Classic Collisions, perezdj90@gmail.com, 714-866-7447
Timeline
Facility Administrator
Firstservice Residential
10.2024 - Current
Customer Service Representative
FirstService Residential
01.2023 - Current
IHSS Caregiver
In Home Support Services (IHSS)
09.2019 - 06.2023
Waitress/Busser/Dishwasher/Runner
Atria Senior Living
10.2018 - 09.2021
Waitress/Busser/Dishwasher/Runner/Prep Cook
The Meridian at Anaheim Hills
12.2015 - 09.2018
High school diploma -
Penn Foster Online High School
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