Christina Ward
Atlanta
Summary
Organized and empathetic professional with experience in retail and a Bachelor’s in Psychology and an Associate’s in Social Work. Skilled in customer support, problem-solving, and organization. Seeking a Customer Support Specialist role to leverage communication and interpersonal skills to assist clients and support team goals.
Overview
2017
2017
years of professional experience
Work History
Customer Support Specialist
Marshalls
Atlanta
2011 - 01.2017
- Provided exceptional customer service to enhance shopping experience.
- Resolved customer inquiries and complaints effectively and efficiently.
- Collaborated with team members to maintain store organization and cleanliness.
- Assisted in training new staff on customer support protocols.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
Markdown Associate
Marshalls
Atlanta
2011 - 01.2017
- Assisted in organizing content for marketing and promotional materials.
- Collaborated with team members to update and maintain style guides.
- Participated in team meetings to discuss project timelines and deliverables.
- Engaged in training sessions to enhance understanding of markdown tools and techniques.
- Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
- Maintained accurate records of all markdown activity.
Education
Bachelor of Science - Psychology
Georgia State University
Atlanta, GA05-2020
Associate of Arts - Social Work
Georgia State Perimeter College
Atlanta, GA05-2018
Skills
- Customer service
- Issue resolution
- Product knowledge
- Team collaboration
- Staff training
- Customer relationship management
- Time management
- Problem solving
- Attention to detail
Timeline
Customer Support Specialist
Marshalls
2011 - 01.2017
Markdown Associate
Marshalls
2011 - 01.2017
Bachelor of Science - Psychology
Georgia State University
Associate of Arts - Social Work
Georgia State Perimeter College