Christina L. Monroe
Conyers
Summary
Detail-oriented professional dedicated to delivering high-quality results with efficiency and precision. Demonstrated ability to collaborate effectively with team members to optimize data management processes. Expertise in document digitization, office modernization, and data organization contributes to increased productivity and streamlined operations. Proficient in remote work environments, ensuring seamless communication and task completion.
Overview
19
19
years of professional experience
Work History
ERS Customer Advocate I
The Auto Club Group
Atlanta, GA
06.2022 - Current
- Assisted customers in placing new work orders in the system for roadside service and enhance overall satisfaction.
- Monitored and utilized GPS systems to dispatch service vehicles efficiently across assigned regions and resolved inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to streamline processes, improving response times for customer requests.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Listened to customers in actively to assess issues and provide accurate information.
- Improved response times by prioritizing and efficiently managing emergency calls.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Chase Staffing
Medical Transcription Specialists
Conyers, GA
01.2022 - 04.2022
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Utilized specialized software tools for organizing and managing sensitive medical information securely.
- Conducted routine audits of data entries to identify errors and implement corrective actions.
- Assisted in the maintenance of patient databases, ensuring timely updates and compliance.
Caregiver
Tribute Home Healthcare
Baltimore, MD
09.2020 - 06.2021
- I worked as Caregiver and assisted seniors by recording information pertaining to the client’s care. Reminding clients to take medication at the appropriate time. Planning and preparing meals according to specific dietary requirements of the client, and if necessary, feeding the client. Assisting the client with therapy exercises under the direction of a Registered Therapist. Assisting or performing personal care including hair care, oral hygiene, bathing, grooming, and dressing.
Caregiver and CNA
Brookdale Senior Living
Baltimore, MD
09.2019 - 09.2020
- As a Caregiver and CNA, I would help the residents with personal and household tasks they cannot do for themselves, which includes bathing, dressing, grooming, and toileting to eating, meal preparation, medication reminders, and vitals.
Patient Care Tech
Children’s Healthcare of Atlanta
Atlanta, GA
06.2017 - 02.2019
- Taking vital signs
- Checking blood glucose on patients
- Assisting nurses with daily tasks
- Diaper changes, baths, mouth care, bed changes
- Reporting information to the RN, charting on Epic
- Weights and heights for new admissions
- Sitting for patients when needed including 10-13, combative or on restraints
- Setting up rooms for new patient arrivals
Certified Nurse’s Assistant 2 South Mother Baby Post-Partum Unit
Piedmont Hospital
Atlanta, GA
03.2013 - 06.2017
- My shift consists of measuring and recording vital signs at certain time intervals on Epic system, assisting with toileting and bathing, making the beds, measuring and recording output.
- Answering call lights, and providing the patient with clean gowns, linens, and hygienic supplies.
- Assist is Newborn feedings, diaper changes, and bathing newborns. Placing baby under Billy Light if given order by RN.
- Making cribs and setting up rooms for New Patient arrivals. Bringing Circumcision trays and Gumco clamps to nursery.
- Bringing breastfeeding pumps and tools as well as other items to assist with patient needs
Certified Nurse’s Assistant
MARIETTA HEALTH AND REHAB CENTER
Marietta, GA
12.2012
- Provide high-quality patient care as an in-demand per-diem CNA within surgical, acute-care and nursing home and hospital settings.
- Preserve patient dignity and minimize discomfort while carrying out duties such as diapering, emptying drainage bags showering and charting.
- Effective team collaboration, patient relations and consistent delivery of empathetic care.
- Certification January 23rd 2013
Patient Transporter
Piedmont Hospital
Atlanta, GA
03.2010 - 03.2013
- My duties included transporting patients to and from the department or to an assigned patient room via proper means (wheelchair, stretcher, bed) in accordance with the patient's condition.
- Occasional heavy lifting associated with moving, positioning and transporting patients.
- To make sure oxygen tanks are secure and IV pumps are secure along with the patient and signing patients in and out along with Medical Chart.
- Storing Equipment wheelchairs and stretchers in the proper storage and keeping hallways clear.
- Atlanta, GA ER
Administrative Assistant
Kolb Enterprises, Inc.
Doraville, GA
02.2008 - 11.2008
- Filed account paperwork and court papers.
- Created and prepared Lawsuits, Garnishment Releases, and Consents.
- Answered phones, processed faxes, worked out agreements with past due account holders.
- Prepared and mailed Process Servers with Data Entry 75 wpm of new accounts.
Store Associate
Borders Stores Music Café
Lithonia, GA
11.2007 - 06.2008
- Greeted customers, assisted them with their requests in finding books, music and movies.
- Informed and updated customers with new discounts and new release dates on products in store.
- Assisted customers with purchases and applying for new Border Cards.
Administrative Assistant
H&A Credit Group
Stone Mountain, GA
04.2007 - 02.2008
- Data Entry of new clients in system.
- Sales calls which resulted in new cliental and collections for the business.
- Filed accounts, FIFAS and Judgments.
- Assisted in Employment Verifications.
- Prepared Garnishments.
Education
CNA - Certified Nurse’s Assistant
Metro Medical Training Center
Smyrna, GA12-2012
CMT - Certified Massage Therapist Graduate
Georgia Medical Institute
Atlanta, GA01-2006
Graduate Diploma - Computer Programming with Web Technology
CEI Of Lincoln Institutes
Norcross, GA11-2003
Graduate Diploma - Major Telecommunications (vocational studies)
Stephenson High School
Stone Mountain, GA06-2001
Skills
- Excellent communication skills
- Great time Management skills
- Medical Terminology
- Electronic Medical Records
- Multitasking Skills
- Attention to detail
- Educated on using Epic System
- Excellent Problem Solving
- Microsoft Word, Excel, PowerPoint skills
- Cold Calls and Follow up call experience
- Vital Signs & Patient Monitoring
- Privacy / HIPAA Regulations Organized
- File Maintenance
- Patient and Resident Care Skills
- Computer Skills
- Punctual
- Team player
- Patient care
- Basic life support
- Vital signs monitoring
- HIPAA compliance
- Direct patient care
- Recording vital signs
- Patient-focused care
Languages
English
Native or Bilingual
Timeline
ERS Customer Advocate I
The Auto Club Group
06.2022 - Current
Chase Staffing
Medical Transcription Specialists
01.2022 - 04.2022
Caregiver
Tribute Home Healthcare
09.2020 - 06.2021
Caregiver and CNA
Brookdale Senior Living
09.2019 - 09.2020
Patient Care Tech
Children’s Healthcare of Atlanta
06.2017 - 02.2019
Certified Nurse’s Assistant 2 South Mother Baby Post-Partum Unit
Piedmont Hospital
03.2013 - 06.2017
Certified Nurse’s Assistant
MARIETTA HEALTH AND REHAB CENTER
12.2012
Patient Transporter
Piedmont Hospital
03.2010 - 03.2013
Administrative Assistant
Kolb Enterprises, Inc.
02.2008 - 11.2008
Store Associate
Borders Stores Music Café
11.2007 - 06.2008
Administrative Assistant
H&A Credit Group
04.2007 - 02.2008
CMT - Certified Massage Therapist Graduate
Georgia Medical Institute
Graduate Diploma - Computer Programming with Web Technology
CEI Of Lincoln Institutes
Graduate Diploma - Major Telecommunications (vocational studies)
Stephenson High School
CNA - Certified Nurse’s Assistant
Metro Medical Training Center