Christine Champion
Hinesville
Summary
To obtain a management position, in which I am given the opportunity to play a direct role in the growth and success of the organization as well as use my energy and skills to develop, motivate, lead and encourage employee development.
Overview
7
7
years of professional experience
Work History
Process Guide/ Learning Ambassador/Problem Solver/ Stow
SAV4 Amazon
01.2025 - Current
- Reinforced standard work and quality expectations, contributing to an ~83% reduction in DPMO (977 → 163).
- Coached new associates on standard operating procedures, productivity expectations, quality standards, and safety protocols in stow, while fostering problem-solving skills.
- Honored with certificate and coin by regional leadership, reflecting commitment to effective leadership and excellence in role execution.
- Optimized process workflows to drive operational efficiency and minimize delays.
- Developed and implemented training programs while monitoring performance to support the growth of over 30 associates.
- Engaged with HR, Safety, IT, RME, and Learning teams to ensure adherence to strategic company initiatives.
Concierge Representative
Hilton Grand Vacations Call Center
05.2024 - 11.2024
- Utilized strong communication and conflict resolution skills to swiftly identify and remedy issues, fostering a positive work environment.
- Managed customer interactions by addressing inquiries with efficiency and professionalism through phone, email, and face-to-face communication.
- Efficiently processed numerous phone calls, demonstrating composure and professionalism in high-stress environments.
- Managed reservation coordination and delivered comprehensive information on amenities and services offered.
- Addressed guest inquiries and effectively resolved issues to improve overall service quality.
Stow Fulfillment Associate
MCO1 Amazon
09.2023 - 02.2024
- Demonstrated exceptional performance in inbound operations, consistently meeting and exceeding established productivity and quality metrics in a fast-paced fulfillment setting.
- Followed standard work procedures to uphold stow accuracy, reducing errors and facilitating effective inventory management.
- Applied extensive knowledge of Amazon product and merchandise policies to ensure compliance and operational efficiency.
- Facilitated seamless workflow by mastering diverse job functions in fulfillment center environment.
Learning Ambassador
DFL4 Amazon
01.2022 - 09.2023
- Facilitated teamwork to identify project requirements, devise solutions, and adhere to deadlines.
- Developed comprehensive training materials that facilitate employee growth and support organizational development initiatives.
- Achieved operational excellence through proactive management of workflow demands.
- Conducted onboarding sessions to enhance new hires' grasp of company policies and procedures, fostering seamless integration.
Retail Parts Pro Manager
Advance Auto Parts
02.2019 - 09.2021
- Managed daily retail operations to ensure efficient inventory control, effective scheduling, and optimal team performance.
- Facilitated exceptional customer experiences by resolving issues and leveraging product expertise.
- Ensured maintenance of a professional, organized, and secure atmosphere to enhance employee and patron experiences.
- Facilitated customer satisfaction by addressing disputes swiftly, fostering transparent communication, and ensuring exceptional service standards.
- Enhanced operational efficiency by diagnosing workflow bottlenecks and executing targeted solutions.
Education
GED -
Winter Park Tech
Winter Park05-2011
Skills
- Critical Thinking
- Time Management
- Problem Solving
- Employee Development
- Production Management
- Strategic Planning/Forecasting
- Quality Control
- MS Word, MS Excel, MS PowerPoint, Windows 11
- Coaching and mentoring
- Collaborative mindset
Timeline
Process Guide/ Learning Ambassador/Problem Solver/ Stow
SAV4 Amazon
01.2025 - Current
Concierge Representative
Hilton Grand Vacations Call Center
05.2024 - 11.2024
Stow Fulfillment Associate
MCO1 Amazon
09.2023 - 02.2024
Learning Ambassador
DFL4 Amazon
01.2022 - 09.2023
Retail Parts Pro Manager
Advance Auto Parts
02.2019 - 09.2021
GED -
Winter Park Tech