Christine Drewry
Griffin
Summary
Highly dependable and self-motivated individual with strong organizational and prioritizing skills. Experienced in process improvement and employee training. Seeking opportunity to contribute to company successes. Proven track record of effectively managing tasks and projects. Adept at identifying areas for improvement and implementing strategies to enhance efficiency. Ability to train and mentor employees resulting in increased productivity and a positive work culture. Eager to bring expertise to a dynamic organization that values innovation and growth.
Overview
25
25
years of professional experience
Work History
CUSTOMER SERVICE REP
COOPER LIGHTING SOLUTIONS
12.2023 - Current
- Responsible for directly interfacing with internal and external customers to handle a variety of requests as well as coordinating with internal functions, to ensure the customer's needs are fully met
- Deal directly with customers either by telephone, electronically or face-to-face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Keep records of customer interactions and transactions including details of inquiries, comments, complaints, and actions taken
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
SR. CUSTOMER CARE REP/ COMPLIANCE & TRAINING SPECIALIST
NORIT AMERICAS INC
04.2008 - 11.2023
- Execute Customer Order management processes, including but not limited to entering information into company's ERP system, ensuring compliance with integrated internal inventory, finance, warehouse, sales and issue management processes
- Facilitate processing and maintenance of customer account information
- Responds or facilitates replies to Customer inquiries or complaints
- As appropriate, monitors and restocks warehouses and terminals
- Create and maintain departmental policy and procedures
- Train new hires and current employees
CUSTOMER SERVICE ASSOCIATE
W.W. GRAINGER
11.2005 - 04.2008
- Provide superior service by delivering products and services to meet or exceed customer expectations
- Satisfy customer needs through a variety of service channels
SR CUSTOMER SERVICE REP
TYCO PLASTICS INC
01.2000 - 07.2005
- Answer and return phone calls from customers, sales reps., carriers, and manufacturing plants
- Order entry and tracing return authorization and credit request/entry, research underpayments
- Run daily/monthly reports for the department, maintain open orders and shipped orders spreadsheets
Education
High School Diploma -
Mangham High School
Mangham, LABusiness Administration
Letourneau University
Longview, TXSkills
- SAP
- JD Edwards
- Salesforce
- Customer Service
- Account Management
- Procurement
- ISO Document Coordinator
- Process Improvement
- Training & Compliance
- Problem-Solving
- Attention to Detail
Hobbies and Interests
- Automotive Restoration
- Home Improvement Projects
- Hiking
Timeline
CUSTOMER SERVICE REP
COOPER LIGHTING SOLUTIONS
12.2023 - Current
SR. CUSTOMER CARE REP/ COMPLIANCE & TRAINING SPECIALIST
NORIT AMERICAS INC
04.2008 - 11.2023
CUSTOMER SERVICE ASSOCIATE
W.W. GRAINGER
11.2005 - 04.2008
SR CUSTOMER SERVICE REP
TYCO PLASTICS INC
01.2000 - 07.2005
High School Diploma -
Mangham High School
Business Administration
Letourneau University
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