Christine Thomas
Atlanta
Summary
Client-focused professional seeking to leverage extensive insurance expertise to support organizational objectives while delivering exceptional stakeholder outcomes.
Overview
12
12
years of professional experience
Work History
Triage Analyst
Beazley Insurance Group
Georgia
01.2023 - Current
- Conduct triage review of complex Specialty claims, performing preliminary coverage analysis to identify critical issues
- Identified high-exposure and coverage-sensitive matters before assignment
- Manage EPL, Healthcare Management, Sexual Misconduct, and A&E claims
- Support Claims Strategy & Client Services Team by developing streamlined workflows to enhance claim handling efficiency
- Act as broker contact for documentation and claim clarification, ensuring timely resolution of inquiries
- Recommend improvements to claim assignment and routing processes
Senior Claims Adjuster
Cor Partners
Georgia
06.2021 - 12.2022
- Negotiated settlements for commercial property claims, achieving favorable outcomes for clients
- Investigated and analyzed coverage for large loss commercial property matters
- Monitored litigated excess claims for construction defect cases to ensure compliance and effective resolution
- Collected and evaluated evidence for court and mediation proceedings
- Prepared coverage analyses for insured clients, facilitating informed decision-making
- Ensured adherence to state statutes and insurance regulatory rules
Claims Examiner
Hiscox USA
Atlanta
04.2017 - 06.2021
- Analyzed professional liability, commercial general liability, and business owners claims to identify coverage issues and recommend resolutions
- Prepared detailed coverage analyses and negotiated specialty claim settlements, ensuring alignment with policy terms and client expectations
- Collected and evaluated evidence for court and mediation proceedings to support case arguments and facilitate favorable outcomes
- Ensured compliance with Good Faith and regulatory standards
Claims Generalist
Progressive Casualty Insurance Company
Marietta
01.2017 - 03.2017
- Liaised with insureds, claimants, and company representatives to facilitate effective communication and resolution
- Determined liability and negotiated auto property damage settlements
- Conducted post-loss investigations and performed compensation assessments to ensure fair settlements
Manager
Budget Rent-A-Car
Atlanta
08.2015 - 02.2017
- Oversaw fleet operations and daily performance in high-volume airport setting to ensure seamless transit and customer satisfaction
- Trained and coached staff while resolving complex customer and operational issues to maintain service quality
- Implemented process improvements that streamlined operations and enhanced service delivery
Licensed Property Claims Adjuster
Homesite Insurance
Akron
07.2014 - 08.2015
- Evaluated liability, damages, and coverage to provide accurate and fair settlements
- Coordinated with policyholders, contractors, and attorneys to facilitate claims resolution and enhance communication
- Investigated multi-state residential property claims to determine validity and ensure compliance with policy terms
Education
B.A. - Psychology
The University of Akron
Akron, OH01-2014
Skills
- Claims Triage & Assignment
- Coverage Analysis
- Risk Identification & Escalation
- Regulatory Compliance
- Incident Response
- Data analysis
- Process Improvement
- Negotiation
- Broker & Client Relations
- Litigation Support
- Analytical Capabilities
- Business & Legal Writing
Personal Information
Title: Insurance Professional
Timeline
Triage Analyst
Beazley Insurance Group
01.2023 - Current
Senior Claims Adjuster
Cor Partners
06.2021 - 12.2022
Claims Examiner
Hiscox USA
04.2017 - 06.2021
Claims Generalist
Progressive Casualty Insurance Company
01.2017 - 03.2017
Manager
Budget Rent-A-Car
08.2015 - 02.2017
Licensed Property Claims Adjuster
Homesite Insurance
07.2014 - 08.2015
B.A. - Psychology
The University of Akron