Nakisha Mercado
Locust Grove
Summary
Dedicated professional with extensive experience in operational supervision and training. Skilled in managing customer service inquiries and inventory processes, contributing to improved efficiency and reduced waste. Committed to fostering a productive work environment.
Overview
3
3
years of professional experience
Work History
Department Manager
McDonald's
Wildwood
02.2023 - 12.2025
- Organized training sessions for new hires to familiarize them with workplace environment.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisting employees in such areas of the store as needed, such as drive-through, cashier, fryer, and grill.
- Input of correct data for weekly payroll.
- Responsible for opening and closing the store.
- Inventory count as food processing via truck shipments.
- Implemented inventory management practices to reduce waste and control costs.
QIC Clerk
Cooper Vision
West Henrietta
08.2022 - 01.2023
- Conducted quality checks to ensure compliance with established standards and procedures.
- Verified accuracy of all paperwork prior to submission for processing.
- Ensuring all given orders assigned to employees are handled and processed correctly via quantity and expiration.
- Communicating with team associates, as well as superiors, about any mishandled data that needs to be corrected.
Education
High School Diploma -
Lake Weir High School
Ocala, FL06-2016
Skills
- Operational supervision
- Strong situational awareness
- Conscientious
- Bilingual
- Ability to multitask in high volume and perform and meet required standards
Languages
Spanish
Professional
Timeline
Department Manager
McDonald's
02.2023 - 12.2025
QIC Clerk
Cooper Vision
08.2022 - 01.2023
High School Diploma -
Lake Weir High School