Christopher Garrison
Hampton
Summary
Dedicated to promoting, engaging, and empowering the work culture. Collaborative and organized leader with a diverse range of talents. Over 10 years of experience in sales and customer service management, staff hiring and training, personnel management, and moving services. Brings a wealth of knowledge to any team and excels at working with senior executives and effectively prioritizing tasks. Consistently exceeds targets and drives success in fast-paced environments. Strategic thinking and hands-on experience deliver impactful solutions that enhance organizational performance.
Overview
13
13
years of professional experience
Work History
Customer Service and Sales Manager
Suddath
04.2021 - 01.2025
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings
- Captured and completed sales with customer-savvy quotes, proposals and contract management strategies
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Monitored office workflow and administrative processes to keep operations running smoothly
- Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Attended industry events and conventions to explain sales opportunities.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
Delivery Driver
Amazon
05.2020 - 04.2021
- Drive assigned delivery vehicle daily to drop off packages in a timely manner.
- Abide by DOT regulation and Amazon driving policy daily.
- Sort and properly load delivery vehicle daily.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Conducted pre-and post-trip vehicle inspections to identify maintenance needs or potential hazards for safe operation on the road.
- Demonstrated adaptability in managing last-minute changes to schedules or routes without compromising timeliness or quality of service.
Armed Security Officer
A&J Security Services
05.2019 - 02.2021
- Patrolled multiple properties and gained access to properties to secure facilities and grounds from unauthorized entry.
- Submitted detailed reports nightly detailing my observations and occurrences for the night patrolled.
- Assisted property manager with the delivery of leasing violations and late notices
- Responded quickly to incidents and assessed active situations for security concerns
- Completed full building and grounds patrols every hour to spot and investigate concerns
- Supported criminal investigations by collaborating fully with local law enforcement representatives
- Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
Shift Supervisor/ Training Coordinator
Two Men And A Truck
03.2017 - 02.2020
- Previous job duties including the listed managerial duties
- Conducted interviews for frontline staff for multiple locations
- Hired new movers and drivers for multiple locations.
- Developed training programs using classes and instructional methods to support long-term employee development and performance objectives.
- Conducted New Hire and refresher training classes three days a week for multiple locations.
- Facilitated weekly random site checks to ensure all drivers were in compliance with the company and DOT safety policies.
- Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
- Tested all new hires and "need to improve" employees prior to incorporating them into the daily schedule.
Customer Service Manager
Two Men And A Truck
02.2016 - 03.2017
- Lead by example in performance, attitude, attendance and work ethic; responsible for team development and motivation
- Achieving growth and hitting sales targets by successfully managing the sales team
- Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives
- Determine staffing requirements and assist with the hiring process
- Highly organized and detail oriented; ability to multi-task
- Follow-up with customers post-move to ensure satisfaction
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Strengthened communication between sales, operations, and customer service teams to ensure seamless coordination across functional areas.
Sales Representative
Two Men And A Truck
05.2015 - 02.2016
- Provide customer service on all calls and online inquires.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enter, schedule and coordinate customer moving services
- Customer accounting
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all customer needs were met.
- Processed cash, check and credit card transactions with excellent accuracy levels.
- Developed rapport with customers through active listening skills, leading to higher retention rates that met the customer and companies needs.
Mover/Driver
Two Men And A Truck
03.2012 - 05.2015
- Provided exceptional customer service throughout the duration of the moving service.
- Drove, loaded and offload a 26 foot box truck
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Greeted customers upon arrival and departure, completed a walk-throughs of the premises.
- Completed truck inspections and moving equipment inventory daily
- Completed paperwork and payment collections
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 200 lbs.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and Other various furniture pieces.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Improved client satisfaction by carefully packing and transporting their belongings in a timely manner.
Education
High school diploma -
Mount Zion High School
Rex, GA05.2011
Skills
- Data Analytics
- Verbal and Written Communication
- Operations Management
- Customer Complaint Resolution
- Operating Procedures and Policies
- Closing Techniques
- Sales Records Management
- Customer support
- Strategic Planning
- Team Recruiting and Onboarding
- Detail-Oriented
- Customer Billing
- Document Management
- Data management
- Decision Making
- Customer Trend Analysis
- New Hire Onboarding
- Customer Service
- Data Confidentiality
- CRM Software
- Contract Management
- Leadership
- Account Management
- Territory Management
- Problem Solving
- Staff Training and Development
- Time Management
- Sales pipeline management
- KPI analysis
- Operating procedures and policies
- Performance evaluations
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Service and Sales Manager
Suddath
04.2021 - 01.2025
Delivery Driver
Amazon
05.2020 - 04.2021
Armed Security Officer
A&J Security Services
05.2019 - 02.2021
Shift Supervisor/ Training Coordinator
Two Men And A Truck
03.2017 - 02.2020
Customer Service Manager
Two Men And A Truck
02.2016 - 03.2017
Sales Representative
Two Men And A Truck
05.2015 - 02.2016
Mover/Driver
Two Men And A Truck
03.2012 - 05.2015
High school diploma -
Mount Zion High School
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