Christopher Gibbons
Savannah
Summary
S
Seasoned Customer Service, Retail, and Marketing Representative with twenty years of experience in field sales and retail associate and management, adaptable to advanced technical positions. With two years of experience as a warehouse reach truck driver.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Retail Sales Associate Lead
XFINITY Store by Comcast
Savannah
02.2022 - Current
- I excel in providing exceptional customer service, lead teams of 10-15 individuals in providing sales and technical support for sales applications, and spearhead in-store marketing initiatives, including product updates and sales promotions to drive business growth.
- Managed inventory levels and conducted regular audits to minimize stock discrepancies by XX%
- Led daily huddles with the store team to communicate goals, provide updates on performance metrics, and motivate employees
- Assisted customers with product selection, answered inquiries, resolved complaints promptly, maintaining a high level of customer satisfaction
- Collaborated with upper management to develop sales targets and action plans for achieving them within set timelines
- Collaborated with the marketing team to develop and execute effective advertising campaigns, resulting in increased brand awareness
Audio/Video Technician
Fairlawn Baptist
Garden City
03.1998 - Current
- A seasoned audio-visual technician with 18+ years of experience in church sound and video production, encompassing soundboard operation, camera management, equipment inventory, maintenance, and upgrades.
Assistant Manager
Family Dollar
Savannah
02.2021 - 05.2023
- I was in charge of scheduling and also floor support. Once a week in charge of the truck for stock and back room organizing guiding a team of 7-8 also assisting the manger in extra duties as in doing banking duties, opening and closing the store going to local stores to do relief or taking shifts when needed.
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of 8 employees, providing guidance and support to maximize productivity
- Implemented new scheduling system that optimized staff allocation and reduced labor costs by 32%
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Conducted regular meetings with staff to communicate goals, expectations, and provide updates on company initiatives
Forklift Operator/Warehouse
TARGET DISTRIBUTING Center
Savannah
01.2020 - 01.2023
- R.c driver moving and transferring pilots on and off of trailers and also moving fright from end to end in the warehouse
Mobile Associate
Walmart - Troc mobile
Savannah
01.2019 - 01.2022
- We assist clients in selecting appropriate mobile services, configuring their devices, and choosing suitable accessories for protection, charging, and entertainment.
- Demonstrated extensive knowledge of mobile devices, including smartphones, tablets, and wearable technology
- Assisted customers in setting up new mobile devices, activating service plans, and transferring data from old devices
- Educated customers on the features and benefits of various mobile accessories such as cases, screen protectors, chargers, and headphones
- Maintained a clean and organized sales floor to create an inviting shopping environment for customers
- Resolved customer complaints or concerns promptly and professionally to ensure high levels of customer satisfaction
- Assisted in the setup of promotional displays or events to attract new customers and drive sales growth
Candy Cook manager
Savannah Candy Kitchen
Savannah
06.2014 - 01.2020
- Supervisor to 15 cooks and keeping up with stock for all ingredients. Maintaining daily paperwork keeping record of how much is cooked how many is cooked and also keeping all sanitary paperwork up to date. Also entering mod's into our system to help keep our inventory up to date and cycled.
- Oversaw daily operations of a high-volume kitchen, ensuring efficient workflow and timely preparation of food
- Developed and implemented standardized recipes and portion control measures to maintain consistency in food quality and minimize waste
- Implemented safety protocols and ensured compliance with health regulations to maintain a clean and safe working environment
- Collaborated closely with front-of-house staff to ensure smooth communication between the kitchen and dining areas during service hours
- Trained all kitchen staff on proper handling techniques for allergens resulting in zero incidents related allergies over two years
Floor Clerk
Publix Supermarket
08.2013 - 07.2015
- Stocking product, updating price tags and maintaining the best customer service with each person that come in the store
Electronics Sales Associate
RaidoShack
10.2012 - 01.2013
- Greeted incoming and parting customers. Peak customer count as high as 100.
- Endorsed electronic products to potential buyers, detailing features and specifications. Sales post set with $3000 monthly quota.
Roving Sales Representative, System Installer
Secure Watch ADT
06.2011 - 07.2012
- Explored target market area (Coastal Empire), endorsing security systems via door-to-door method. Over 50-60 homes covered daily.
- Installed system to subscribing clients, performing lay calculations and material estimates.
Supervisor, Customer Service and Sales
DirecTV/ATT
Savannah
12.2006 - 07.2009
- Managed a 28-man staff comprised of technicians and sales associates.
- Endorsed Satellite T.V. service to prospect homeowners (Georgia and South Carolina). 10-25 prospects contacted daily via work orders // call-ins.
- Installed satellite T.V. system to qualifying clients. Average of 8-10 rounds completed per shift.
- Tended to a daily peak/average of 30-50 customer concerns, inquiries, and issues of technical nature.
Education
High school diploma or GED - G.E.D.
Youth Challenge Academy
Hinesville, GASkills
- Customer service
- Outside Sales
- Strategic planning
- Troubleshooting
- Retail management
- Mobile devices
- Sales
- Manufacturing facility
- Computer skills
- Balancing end-of-day transactions
- LAN
- Phone etiquette
- Help Desk
- Hotel experience
- Operating Systems
- Guest services
- Quality control
- VPN
- Attention to detail
- RETAIL SALES
- Software Troubleshooting
- Training
- Lean manufacturing
- Training & development
- Management
- Time management
- Technical support
- Mechanical knowledge
- Customer support
- Retail sales
- Sales Experience
- Merchandising
- Microsoft Windows
- Sales management
- Team leadership
- Door-to-Door Experience
- Theater
- Technical Support
- Network Support
- Hotel and accommodations guest complaints handling
- Supervising experience
- Communication skills
- Store management
- Clerk
- Manufacturing
- Account management
- CUSTOMER SERVICE ORIENTED
- Marketing
- POS
- Leadership
Certification
- Driver's License
- Life and Health Insurance
- Food Handler
- Forklift Certification
Additional Information
Sales experience with over $50,000 collective revenue contribution., Extensive customer service knowledge with technical (troubleshooting and hardware/software installation) functions., Trained leader of a 15-man technical and sales staff.
Languages
Conversational
Professional Skills
Advanced, Advanced, Intermediate, Intermediate, Intermediate, Expert
Timeline
Retail Sales Associate Lead
XFINITY Store by Comcast
02.2022 - Current
Assistant Manager
Family Dollar
02.2021 - 05.2023
Forklift Operator/Warehouse
TARGET DISTRIBUTING Center
01.2020 - 01.2023
Mobile Associate
Walmart - Troc mobile
01.2019 - 01.2022
Candy Cook manager
Savannah Candy Kitchen
06.2014 - 01.2020
Floor Clerk
Publix Supermarket
08.2013 - 07.2015
Electronics Sales Associate
RaidoShack
10.2012 - 01.2013
Roving Sales Representative, System Installer
Secure Watch ADT
06.2011 - 07.2012
Supervisor, Customer Service and Sales
DirecTV/ATT
12.2006 - 07.2009
Audio/Video Technician
Fairlawn Baptist
03.1998 - Current
High school diploma or GED - G.E.D.
Youth Challenge Academy