Christopher J. Langley
Villa Rica
Summary
Summary of Qualifications: Adapting in all areas of financial transactions and sales. Skilled in office settings, specializing in customer service. Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Wellstar Medical Group
07.2023 - 07.2025
- Facilitated training for new administrative staff on office procedures comprehensively.
- Facilitated communication between different departments within the organization.
- Keeping track of schedule times of providers
- Employee recognition 2023
- Assistance with patient information.
- Provider location
- Managed scheduling and appointments for healthcare providers efficiently.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Customer Support Specialist
Tanner Healthcare for Children
Carrollton
01.2020 - 01.2022
- Managing all patients wait times
- Providing Customer Service to all patients
- Teaching back to basics (customer service skills)
- Scheduling providers patients
- Keeping track of inventory
- Answering online comments and reviews(complaints)
- Transferring supplies to Different Clinics
- Employee of the Quarter (2022)
- Employee recognition (2023)
EVS Technician
University of North Carolina HealthCare
Durham
01.2018 - 01.2019
- Resetting Rooms
- Making sure rooms are sanitized for new patients.
- Delivered Medical Supplies and equipment for staff.
- Ensured that the staff performed their daily duties.
- Maintained cleanliness and sanitation in patient care areas and common spaces.
- Operated cleaning equipment to ensure efficient facility maintenance.
Customer Service Representative
Blue Cross Blue Shield North Carolina
Raleigh
01.2015 - 01.2016
- Provided information to clients regarding their accounts.
- Created accounts for new clients.
- Also, I had the duty of dealing with 90,000-100,000 insurance accounts.
- Kept track of the clients insurance benefits and accounts.
- Ensured that clients got updated information regarding their accounts.
- Assisted members with inquiries about health insurance plans and benefits.
- Educated clients on claims processes and required documentation for reimbursement.
- Answered customer inquiries and provided accurate information regarding products and services.
Library Technician (GS-4)
U. S. Department of Commerce
Washington
01.2009 - 01.2012
- Worked 20 hours a week until graduating from Central High School in June 2009.
- Then I was asked to come to work full time.
- Performed the duties of a Library Technician (GS-4).
- Keeping track of Lawyers and Attorneys U.S. Court Cases.
- Located and conducted research for court filings and Federal cases.
Education
Bachelor of Science - Business Administration
SAINT AUGUSTINE'S UNIVERSITY
Raleigh, NC05.2014
Skills
- Information Technology
- Scheduling management
- Office administration
- Patient scheduling
- Record keeping
- Communication systems
- Customer service
- Microsoft Word
- Microsoft PowerPoint
- Foundations of Computer Science
- Microcomputer Software Applications
- PC Fundamentals
- Systems Analysis & Design
- Inventory management
- Relationship building
- Employee training
Timeline
Administrative Assistant
Wellstar Medical Group
07.2023 - 07.2025
Customer Support Specialist
Tanner Healthcare for Children
01.2020 - 01.2022
EVS Technician
University of North Carolina HealthCare
01.2018 - 01.2019
Customer Service Representative
Blue Cross Blue Shield North Carolina
01.2015 - 01.2016
Library Technician (GS-4)
U. S. Department of Commerce
01.2009 - 01.2012
Bachelor of Science - Business Administration
SAINT AUGUSTINE'S UNIVERSITY
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