Christopher Johnson
Peachtree Corners
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
QuikTrip
01.2025 - Current
- Established processes to monitor customer satisfaction levels effectively.
- Conducted performance reviews to identify employee improvement areas.
- Generated reports detailing sales trends, inventory levels, and financial data.
- Guided junior staff on daily tasks, projects, and objectives for enhanced performance.
- Supervised daily operations by scheduling shifts and assigning duties efficiently.
Grocery Team Leader
Publix
11.2023 - 01.2025
- Delivered efficient and friendly service at checkout, boosting customer satisfaction.
- Maintained cleanliness of aisles, shelves, and displays to enhance store appearance.
- Assisted customers with inquiries by providing detailed knowledge of grocery items.
- Stocked shelves attractively to contribute to increased sales performance.
- Addressed customer concerns promptly to promote a positive shopping experience.
Customer Service Representative
Uline
05.2021 - 11.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining composure and professionalism in all interactions.
- Provided accurate product information, enhancing customer satisfaction and loyalty.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Norcross High School
05-2017
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
Certification
- Food Safety
Languages
Spanish
Limited
Education
other
Timeline
Assistant Manager
QuikTrip
01.2025 - Current
Grocery Team Leader
Publix
11.2023 - 01.2025
Customer Service Representative
Uline
05.2021 - 11.2022
High School Diploma -
Norcross High School
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