Christopher Kratzer
Marietta
Summary
Operations-driven leader with 7+ years of experience managing revenue-generating environments in telecommunications and automotive retail. Strong background in process optimization, workforce planning, KPI tracking, and cross-functional coordination. Known for building structured systems that improve performance, customer experience, and operational efficiency. Seeking to transition into a Business Operations, Revenue Operations, or Program Coordination role within a growth-oriented organization.
Overview
7
7
years of professional experience
Work History
Retail Sales Manager
Prime Communications AT&T
02.2023 - Current
- Directed daily operations of a high-volume wireless retail location, overseeing revenue performance, staffing strategy, inventory control, and customer experience standards
- Managed scheduling, payroll allocation, and capacity planning to align staffing with peak demand and revenue targets
- Monitored KPIs including conversion rates, average revenue per user (ARPU), attachment rates, and retention metrics
- Executed operational processes including returns, trade-ins, inventory reconciliation, and compliance audits
- Partnered with regional leadership to implement performance improvement initiatives and operational best practices
- Led onboarding and development of team members through structured coaching and performance reviews
- Maintained top-decile regional performance through disciplined execution and data-driven decision making
Customer Acquisition & Field Operations Specialist
Evolution Sales AT&T
01.2021 - 02.2023
- Managed territory-based customer acquisition strategy in residential markets
- Tracked and reported pipeline activity, lead conversion metrics, and campaign performance
- Coordinated daily logistics, route optimization, and market coverage planning
- Collected and analyzed field data to improve outreach effectiveness and targeting
- Built long-term client relationships through consultative needs assessment and solution alignment
Sales Associate
Carmax
04.2019 - 01.2021
- Managed end-to-end vehicle transaction workflow including financing coordination, trade-in evaluation, documentation compliance, and customer onboarding
- Maintained CRM records and appointment pipeline for high-volume customer flow
- Collaborated with finance, service, and inventory teams to ensure seamless transaction execution
- Ensured regulatory compliance and documentation accuracy in all transactions
- Consistently delivered high customer satisfaction scores within structured retail environment
Education
High School Diploma -
Lanier Technical
CummingSkills
Operations Management
Process Improvement
Revenue Operations (RevOps)
Workforce Scheduling & Capacity Planning
KPI & Performance Analytics
CRM Management (Salesforce, internal CRM systems)
Inventory & Asset Management
Compliance & Audit Controls
Customer Lifecycle Management
Training & Performance Coaching
Languages
Spanish
Professional Working
Timeline
Retail Sales Manager
Prime Communications AT&T
02.2023 - Current
Customer Acquisition & Field Operations Specialist
Evolution Sales AT&T
01.2021 - 02.2023
Sales Associate
Carmax
04.2019 - 01.2021
High School Diploma -
Lanier Technical