Christopher Lamb
Albany
Summary
Accomplished Lead Low Voltage Technician with a proven track record at Cable Connections, Inc., excelling in low voltage wiring and team leadership. Skilled in network troubleshooting and fostering customer loyalty through exceptional service. Demonstrated ability to exceed performance expectations and efficiently resolve technical issues, contributing to significant improvements in system efficiency and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Lead Low Voltage Technician
Cable Connections, Inc.
03.2017 - 10.2023
- Demonstrated reliability as a team member by consistently meeting deadlines without compromising quality standards.
- Reviewed blueprints and project specifications ahead of time to fully understand all key details of job.
- Improved system efficiency by installing and maintaining low voltage wiring, devices, and control systems.
- Promoted to team lead for consistently exceeding performance expectations.
- Trained newly hired technicians on proper installation of low voltage wiring systems.
Retail Parts Specialist
O'Reilly Auto Parts
07.2015 - 03.2017
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Regularly monitored stock levels to prevent shortages while minimizing excess inventory.
- Increased customer satisfaction by providing exceptional service and accurate product information.
- Contributed to the achievement of sales goals through proactive engagement with customers and consistent follow-up on leads.
- Assisted in training new employees on company policies, procedures, and best practices for optimal customer service.
- Built strong relationships with customers, ensuring repeat business and fostering brand loyalty.
Technical Support Representative
Central Monitoring
08.2009 - 12.2013
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Kept update on customer database consisting of over 350,000 customers.
Education
Networking Specialist: System Administration - Information Technology
Albany Technical College
Albany, GA08-2009
Skills
- Low voltage wiring
- Access control systems
- Network troubleshooting
- Repair work
Timeline
Lead Low Voltage Technician
Cable Connections, Inc.
03.2017 - 10.2023
Retail Parts Specialist
O'Reilly Auto Parts
07.2015 - 03.2017
Technical Support Representative
Central Monitoring
08.2009 - 12.2013
Networking Specialist: System Administration - Information Technology
Albany Technical College
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