Christopher Lester
Atlanta
Summary
Focused Parts Advisor well-versed in parts organization, purchasing and delivery management. I exhibit excellent leadership, scheduling and problem-solving abilities. Offering six years of progressive experience in the automotive field, I remain focused on customer service by negotiating pricing with vendors as well as navigating insurance and warranty policies. I passionately resolve problems through an in-depth understanding of product and industry knowledge.
Overview
7
7
years of professional experience
Work History
Claims Associate
State Farm
Dunwoody, GA
10.2024 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
- Developed positive relationships with clients, fostering trust and open communication during the claims process.
- Collaborated with team members to develop strategies for efficient claims processing and improved customer experiences.
Service Writer
Marietta Auto Sales
Marietta , Ga
08.2024 - 10.2024
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
Parts Advisor
ALM Kia South
Union City, GA
03.2023 - 04.2024
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identified discrepancies and made necessary adjustments to maintain accurate records.
- Utilized computer systems to look up part information, which expedited the sales process and enhanced customer satisfaction.
- Resolved customer complaints professionally, while maintaining positive relationships with clients and fostering trust in the company's services.
- Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike.
Inventory Manager
Ed Voyles Kia Of Chamblee
Chamblee. Ga
03.2022 - 03.2023
- Created and updated regular inventory reports and records.
- Developed and implemented policies and procedures for inventory management.
- Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
- Collaborated with purchasing department to optimize procurement strategies, ensuring appropriate stock levels at all times.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Service Writer
Ed Voyles Kia Of Chamblee
Chamblee, GA
02.2021 - 03.2022
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
Parts Advisor
Ed Voyles Kia Of Chamblee
Chamblee, Ga
06.2018 - 02.2021
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
Education
Bachelor of Arts - History
Reinhardt University
Waleska, GA05.2016
Skills
- DMS Knowledge
- Customer Service Expertise
- Technical Knowledge
- Automotive Industry Experience
- Processing Warranties
- Product and service knowledge
- Teamwork and Collaboration
- Order Preparation
- Sales Transactions
- Schedule Coordination
- Customer Service
- Cost Estimates
Timeline
Claims Associate
State Farm
10.2024 - Current
Service Writer
Marietta Auto Sales
08.2024 - 10.2024
Parts Advisor
ALM Kia South
03.2023 - 04.2024
Inventory Manager
Ed Voyles Kia Of Chamblee
03.2022 - 03.2023
Service Writer
Ed Voyles Kia Of Chamblee
02.2021 - 03.2022
Parts Advisor
Ed Voyles Kia Of Chamblee
06.2018 - 02.2021
Bachelor of Arts - History
Reinhardt University