Christopher Lester
Atlanta
Summary
Focused Parts Advisor well-versed in parts organization, purchasing and delivery management. I exhibit excellent leadership, scheduling and problem-solving abilities. Offering six years of progressive experience in the automotive field, I remain focused on customer service by negotiating pricing with vendors as well as navigating insurance and warranty policies. I passionately resolve problems through an in-depth understanding of product and industry knowledge.
Overview
7
7
years of professional experience
Work History
Claims Associate
State Farm
10.2024 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
- Developed positive relationships with clients, fostering trust and open communication during the claims process.
- Collaborated with team members to develop strategies for efficient claims processing and improved customer experiences.
Service Writer
Marietta Auto Sales
08.2024 - 10.2024
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
Parts Advisor
ALM Kia South
03.2023 - 04.2024
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identified discrepancies and made necessary adjustments to maintain accurate records.
- Utilized computer systems to look up part information, which expedited the sales process and enhanced customer satisfaction.
- Resolved customer complaints professionally, while maintaining positive relationships with clients and fostering trust in the company's services.
- Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike.
Inventory Manager
Ed Voyles Kia Of Chamblee
03.2022 - 03.2023
- Created and updated regular inventory reports and records.
- Developed and implemented policies and procedures for inventory management.
- Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
- Collaborated with purchasing department to optimize procurement strategies, ensuring appropriate stock levels at all times.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Service Writer
Ed Voyles Kia Of Chamblee
02.2021 - 03.2022
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
Parts Advisor
Ed Voyles Kia Of Chamblee
06.2018 - 02.2021
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
Education
Bachelor of Arts - History
Reinhardt University
Waleska, GA05.2016
Skills
- DMS Knowledge
- Customer Service Expertise
- Technical Knowledge
- Automotive Industry Experience
- Processing Warranties
- Product and service knowledge
- Teamwork and Collaboration
- Order Preparation
- Sales Transactions
- Schedule Coordination
- Customer Service
- Cost Estimates
Timeline
Claims Associate
State Farm
10.2024 - Current
Service Writer
Marietta Auto Sales
08.2024 - 10.2024
Parts Advisor
ALM Kia South
03.2023 - 04.2024
Inventory Manager
Ed Voyles Kia Of Chamblee
03.2022 - 03.2023
Service Writer
Ed Voyles Kia Of Chamblee
02.2021 - 03.2022
Parts Advisor
Ed Voyles Kia Of Chamblee
06.2018 - 02.2021
Bachelor of Arts - History
Reinhardt University
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