CHRISTOPHER MICHAEL GLASS JR
Summary
Quality professional with strong background in evaluating and ensuring standards compliance. Proven track record in enhancing processes, delivering impactful results, and maintaining high-quality outcomes. Adept at fostering collaboration within teams, adapting to evolving requirements, and leveraging analytical skills to drive continuous improvement. Known for reliability, expertise in quality assessment, and commitment to organizational objectives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Search Quality Evaluator
Telus International
08.2024 - 12.2024
- Assessed search engine query responses for accuracy, relevance, and user satisfaction, ensuring high-quality search results.
- Identified and flagged errors, inconsistencies, or irrelevant content to optimize search engine performance and user experience.
- Reviewed and rated search query results against established guidelines to identify opportunities for content and algorithm improvement.
- Provided detailed feedback on query results to enhance algorithm efficiency and improve overall search quality.
- Analyzed search performance data to provide actionable insights for improving search engine algorithms.
- Performed data-driven assessments of user queries and search engine outputs to improve user satisfaction and search efficiency.
Sales Associate
Forever21
06.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
Jcpenney
06.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Service Representative
Domino's
06.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
BBA -
Toccoa Falls College
Toccoa, GA05-2028
Skills
- Customer focus
- Quality management
- Analytical mindset
- Visual inspections
- Customer service
- Critical thinking
- Data entry
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Quality processes
ACCOLADES
- Outstanding Achievement In American Literature, Algebra II, Economics, US History, Spanish II.
- Blakey Character Achievement Scholarship
- 80+ Hours of Volunteer Work
- 2 Times Chapel Hill Student of the Month
- National Beta Club Character Award
- Oglethorpe Lanier Scholarship
- Toccoa Falls Trustee Scholarship
Certification
- Workforce Competency Credential: General Management, NOCTI, May 2024
Timeline
Search Quality Evaluator
Telus International
08.2024 - 12.2024
Sales Associate
Forever21
06.2024 - 08.2024
Sales Associate
Jcpenney
06.2024 - 08.2024
Customer Service Representative
Domino's
06.2023 - 01.2024
- Workforce Competency Credential: General Management, NOCTI, May 2024
BBA -
Toccoa Falls College
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