Christopher Rawley
Canton
Summary
Boasting a robust foundation in technical, customer service, and management positions, I have achieved my degree while acquiring invaluable practical expertise. This multifaceted work experience has sharpened my skills and increased my worth as a dedicated and tenacious employee. I appreciate being considered and eagerly look forward to engaging in further discussions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Level 1 Help Desk Technician
MM MEDIA INC.
06.2022 - Current
- Level 1 Help Desk Technician working with a major company on all their technical needs
- I would open tickets contractors, distributors and District Sales Managers as well as corporate members send in
- These tickets were usually issues they were experiencing and my job was to fix the issues and resolve the ticket
- I dealt with everything from small account information changes to major enrollment projects
- I also assisted in live chat shifts and Corporate Social Media Moderation
Customer Service Associate
Lowes Home Improvement
01.2021 - 06.2022
- Customer Service Associate in Inside Lawn and Garden department assisting customers with Outdoor Power Equipment, helping customers with all types of garden equipment, grills and accessories
- Also assisted with display resets, unloading freight, restocking shelves and resetting department sections
- Multiple forklift certifications, three red service star awards for customer service and 4 AP4Me whole store training awards for completing all training for the store
Team Lead
Academy Sports and Outdoors
08.2018 - 06.2020
- Team Lead overseeing Inventory Control, Asset Protection and Fulfillment departments, assisting customers throughout the store
- Completing cycle stock counts to ensure proper quantities of products, ensuring proper Asset Protection policies and procedures were being followed
- Implementing new fulfillment device upgrades and training on new devices, filling orders, and completing daily and weekly safety walks throughout the store
- Firearm Sales Certified and assisted customers in the purchase and registration of firearms
Seasonal Temp Employee
Lowes Home Improvement
02.2018 - 06.2018
- Seasonal Temp Employee in the Outside Lawn and Garden Department and Seasonal Department helping customers with purchases, loading vehicles with products, restocking freight, unloading trucks, multiple forklift certifications
- Anything that the company needed, I was able to do
Logistics Specialist
Reliable Heating and Air
04.2015 - 04.2017
- Logistics Specialist in the warehouse ensuring smooth consistent day to day operations by filling material work orders for the install, maintenance, and service technicians
- Helping customer service representatives with specific customer requests and upper management with logistical requests
- Assisting the Warehouse Manager with special tasks and daily material supply orders and overseeing specific aspects of materials in the warehouse
Field Manager
Signal 88 Security
05.2014 - 11.2014
- Field Manager in the Tactical Operations Center directing the nightly operations of 70 officers at 60 properties, ensuring quick response times and professional services
- This includes employee scheduling and resolving scheduling conflicts to ensure proper time management and providing accountability for the best interest of the company and clients
- Assisted in the development of policies and procedures for the TOC
Security Enforcement Officer
Paradigm Security
02.2013 - 05.2014
- Security enforcement officer at various locations throughout Atlanta on all shifts, patrolling areas, resolving any security issues, writing reports, enforcing policies/procedures and laws
- Was a Professional Standards Inspector checking all the sites making sure security ran smoothly
- Achieved the rank of Sergeant, Senior Field Operations Supervisor working with over 80 officers
Education
Associates of Applied Science - Cybersecurity
Chattahoochee Technical College
01.2022
High School Diploma - College Prep
Brandon Hall School
01.2000
Skills
- Microsoft Word
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook
- Zendesk
- Monday System
- Microsoft Teams
Certification
- Basic Security Techniques
- OC Spray
- Use Of Force
- Sexual Harassment
- Report Writing
- Right To Know
- Fire Safety
- Weapon Retention
- Basic Terrorism
- Expandable Baton
- Firearms (As of 04/13/13 current qualification score of 93%)
- Handcuffs
- Defensive Tactics
- First Aid/ CPR/ A.E.D.
- Valid and current State of Georgia Weapons Carry Permit
- Multiple Forklift Certifications
- DOJ/ATF Certified and Licensed Pyrotechnician
- Firearm Sales Certified
Miscellaneous - Skills
- Proficient in Microsoft Word
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook
- Zendesk
- Monday System
- Microsoft Teams
Timeline
Level 1 Help Desk Technician
MM MEDIA INC.
06.2022 - Current
Customer Service Associate
Lowes Home Improvement
01.2021 - 06.2022
Team Lead
Academy Sports and Outdoors
08.2018 - 06.2020
Seasonal Temp Employee
Lowes Home Improvement
02.2018 - 06.2018
Logistics Specialist
Reliable Heating and Air
04.2015 - 04.2017
Field Manager
Signal 88 Security
05.2014 - 11.2014
Security Enforcement Officer
Paradigm Security
02.2013 - 05.2014
Associates of Applied Science - Cybersecurity
Chattahoochee Technical College
High School Diploma - College Prep
Brandon Hall School
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