Christopher Scott
Forest Park
Summary
Accomplished Lead Medical Assistant/Phlebotomist Technician at Concentra Urgent Care, known for enhancing patient experience and streamlining specimen preparation. Demonstrated leadership in clinical environments, excelling in patient education and maintaining HIPAA compliance. Proven ability to improve team productivity and patient care through effective communication and innovative project management.
Experienced with patient care and clinical operations to support healthcare teams. Utilizes effective communication and administrative skills to enhance patient experiences. Knowledge of medical protocols and procedures ensures smooth clinic functionality.
Overview
3
3
years of professional experience
Work History
Lead Medical Assistant/Phlebotomist Technician
Concentra Urgent Care
11.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Packaged and shipped specimens to central lab daily.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Lead Associate
BCBG Distribution
02.2022 - 11.2024
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
- Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
- Developed comprehensive training materials to onboard new team members quickly and efficiently.
Education
Medical Assistant
Anthem College
01-2015
High School Diploma -
South Atlanta
Atlanta, GA05-2012
Skills
- HIPAA compliance
- Clinical leadership
- Insurance verification and billing
- Patient education and counseling
- Order of draw
- Venipuncture
- Patient care
- Patient support
- Capillary puncture
- Quality control
- Infection control
- Specimen preparation
- Pediatric phlebotomy
Timeline
Lead Medical Assistant/Phlebotomist Technician
Concentra Urgent Care
11.2024 - Current
Lead Associate
BCBG Distribution
02.2022 - 11.2024
Medical Assistant
Anthem College
High School Diploma -
South Atlanta
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