Christopher L. Birk
Conyers,GA
Summary
Professional operations expert with comprehensive experience in optimizing fleet performance and ensuring smooth logistical operations. Proven track record in coordinating teams, managing maintenance schedules, and implementing cost-saving strategies. Strong focus on team collaboration and achieving results. Reliable and adaptable in fast-paced environments, skilled in route planning, compliance, and safety protocols.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Division Project Manager
Dent Wizard
06.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed and implemented project plans and budgets to ensure successful execution.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Conducted root cause analysis for recurring issues in the fleet operations, developing effective solutions that minimized downtime and enhanced reliability.
Service Manager
Byryder
01.2024 - 06.2024
- Streamlined warranty claim processes and resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians and service advisors ensuring timely completion of projects and high-quality workmanship.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Product Manager
Landmark CDJR of Morrow
06.2023 - 12.2023
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Implemented preventive maintenance programs for equipment, extending their lifespan and minimizing downtime due to malfunctions.
- Managed repairs for fleet account of Clayton County PD.
General Manager
US Auto Sales
09.2021 - 05.2023
- Managing day-to-day shop operations
Meeting weekly and monthly production goals - Performing general management duties, evaluating training needs, performance appraisals, and timekeeping
- Enforcing company policies and OHSA regulations
- Grand opened the Union City Reconditioning Center – hired and direct recruited all staff, implemented processes, and designed the flow of operation
Sr. Reconditioning Manager
DriveTime
07.2017 - 01.2021
- Successfully managed all aspects of the largest reconditioning center within the organization
- Strategized staffing and execution plan to ensure daily and weekly productions targets were achieved
- Coached and developed a team of 55 direct and 140 indirect reports
- Facilitated training and meetings to drive employees’ morale and ensure associates have tools and necessary training to be successful
Satellite Service Manager
CarMax
08.2013 - 01.2017
- Managed Retail Service profitability through associate development, report analysis, and action plan development and implementation
- Managed fleet of loaner vehicles, increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Managed warranty budget to ensure monthly targets were met for expense
- Maintained facility condition through facility walks and vendor management
- Ensured internal and external customers received world-class customer service to drive profitability and support the sales
- Managed departmental P&L – reporting plan and results to Regional Vice President
Technician Production Manager
CarMax
01.2006 - 08.2013
- Interview and selection of technician candidates
- Managed all service technicians in daily operations to ensure staff was properly utilized to meet performance targets
- Provided timely positive and developmental feedback to drive execution and improved performance
- Utilized database system to manage reconditioning costs based on technician repairs and determine designated labor charges
Production Technician
CarMax
01.2003 - 01.2006
- Mentored and developed all apprentice technicians
- Inspected and repaired vehicles to company standards
- Top performing technician based on QPI and efficiency
Shop Foreman
Goodyear Auto Service Center
01.2002 - 01.2003
- Trained and guided service technicians in vehicle diagnostics and repair
- Performed major and minor automobile repairs
- Functioned as liaison between technicians and Service Manager
- Executed all complicated vehicle diagnostics and delegated repair orders to subordinate technicians
Assistant Service Manager
Pepboys
01.2000 - 01.2002
- Guided technicians towards correct vehicle diagnostics and ensured proper repair of customer vehicles
- Managed daily productivity utilizing service reports
- Ensured compliance with OSHA regulations
Service Advisor
PepBoys
01.1998 - 01.2000
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Parts Associate
PepBoys
01.1997 - 01.1998
- Assisted customers with parts and materials to service their vehicle
- Received payments and restocked the sales floor
Education
Associate of Applied Technology
Dekalb Technical College
Decatur, GA06-2006
Skills
- Operational efficiency
- Safety management
- Fleet management
- Operations and logistics
- Effective communication
- Customer relationship management
- Employee management
- Inventory control
Certification
- ASE Certified Master Automobile Technician
- Specially trained in General Motors Engine Diagnostics
- Specially trained in engine sealing
- Certified member of International Mobile Air Conditioning Society
- Certified Emission Inspector
Timeline
Division Project Manager
Dent Wizard
06.2024 - Current
Service Manager
Byryder
01.2024 - 06.2024
Product Manager
Landmark CDJR of Morrow
06.2023 - 12.2023
General Manager
US Auto Sales
09.2021 - 05.2023
Sr. Reconditioning Manager
DriveTime
07.2017 - 01.2021
Satellite Service Manager
CarMax
08.2013 - 01.2017
Technician Production Manager
CarMax
01.2006 - 08.2013
Production Technician
CarMax
01.2003 - 01.2006
Shop Foreman
Goodyear Auto Service Center
01.2002 - 01.2003
Assistant Service Manager
Pepboys
01.2000 - 01.2002
Service Advisor
PepBoys
01.1998 - 01.2000
Parts Associate
PepBoys
01.1997 - 01.1998
- ASE Certified Master Automobile Technician
- Specially trained in General Motors Engine Diagnostics
- Specially trained in engine sealing
- Certified member of International Mobile Air Conditioning Society
- Certified Emission Inspector
Associate of Applied Technology
Dekalb Technical College
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