Christy Puli
Acworth
Summary
Dynamic leader with a proven track record at Waffle House, enhancing operational efficiency and driving profitability through strategic planning and team development. Excelled in operations management and leadership, achieving significant business growth. Skilled in fostering strong relationships and resolving problems, ensuring high customer satisfaction and employee engagement.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
9
9
years of professional experience
Work History
General Manager
Waffle House
07.2021 - 01.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Assistant Manager /General Manager of Operations
Johnboys
05.2016 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
WOODLAND HIGH
Emerson, GASkills
- Leadership and team building
- Problem resolution
- Operations management
- Collaborative Team Member
- Skilled Team Leader
- Employee Training
- Time management
- Customer Support
Timeline
General Manager
Waffle House
07.2021 - 01.2025
Assistant Manager /General Manager of Operations
Johnboys
05.2016 - 07.2021
High School Diploma -
WOODLAND HIGH
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