Christy Rogers
Macon
Summary
Dynamic professional with extensive experience in credit management and debt collection at Farmers Home Furniture. Proven track record in credit analysis and conflict resolution, consistently achieving collection targets while fostering strong customer relationships. Adept at training and mentoring teams, enhancing overall performance through collaboration and effective problem-solving strategies.
Overview
2026
2026
years of professional experience
Work History
Front End Associate
Roses
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Facilitated cash, check and credit transactions on cash register with Number% accuracy.
- Answered questions about store policies and addressed customer concerns.
- Counted down cash drawers and did deposits for night shift.
Credit Manager
Farmers Home Furniture
01.2021 - Current
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Improved credit risk management by implementing effective underwriting policies and procedures.
- Evaluated complex customer profiles using financial statements, credit reports, and industry data to make informed lending decisions.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Participated in internal audits to ensure adherence to corporate guidelines and regulatory requirements related to credit management activities.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Ensured timely resolution of disputed accounts, working closely with internal and external stakeholders to maintain positive customer relationships.
- Built a high-performing credit management team with a strong focus on collaboration, accountability, and continuous development.
- Maximized cash flow for the company by monitoring outstanding debts and optimizing collection efforts.
- Developed strong relationships with clients through professional communication and timely resolution of credit issues.
- Consistently achieved monthly collection targets by prioritizing accounts based on risk level and potential impact on cash flow.
- Managed the entire end-to-end credit approval process from application review through contract negotiation and final execution.
- Attended ongoing professional training to facilitate accurate and productive credit management.
- Monitored accounts for signs of fraud and non-payment issues.
- Mentored junior team members in credit management best practices to enhance overall department performance.
- Make work Schedules for the best collection times.
- Make high quality and quantity collection calls. Go out to customer homes to collect accounts.
- Handle money and credit card payments as well as doing deposits. Consolidate all bank and credit cards statements to make sure they match and fix any errors.
- File legals, go to court and represent my company to for fill the debt.
- Handle customer service issues and complaints.
- Handle and process insurance claims to the insurance company on all Deaths, Accident Health, and Property to get accounts paid timely.
- Handle all bookkeeping of the daily operations.
- Notorize legal documents.
- Maintain a credit insurance license.
Collector
Farmers Home Furniture
07.2015 - 01.2021
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Maintained high volume of calls and met demands of busy and productive group.
- Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
- Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
- Enhanced company reputation by professionally handling sensitive financial matters.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Shipping and Receiving Manager
Virginia Hall Inc
01.2001 - 06.2013
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Supervised warehouse staff, providing training and guidance to improve overall performance.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Collaborated with sales teams to meet deadlines for special orders or expedited shipments, ensuring customer satisfaction through prompt service.
- Conducted regular audits of shipping and receiving processes, identifying areas for improvement and implementing corrective actions.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
Education
Ged -
Center Georgia Technology College
Macon, GA2013
Skills
- Credit analysis
- Debt collection
- Risk assessment
- Credit underwriting
- Financial reporting
- Customer relationship management
- Conflict resolution
- Team collaboration
- Problem solving
- Time management
- Training and mentoring
- Customer service
- Team contribution
Timeline
Credit Manager
Farmers Home Furniture
01.2021 - Current
Collector
Farmers Home Furniture
07.2015 - 01.2021
Shipping and Receiving Manager
Virginia Hall Inc
01.2001 - 06.2013
Front End Associate
Roses
Ged -
Center Georgia Technology College
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