Chrisy Soulack
Atlanta
Summary
Skilled Order Processor with strong background in order handling, fulfillment and customer service. Known for accuracy, efficiency and understanding of supply chain procedures. Strengths include problem-solving, multitask management and team collaboration. Demonstrated ability to improve order processing times and enhance customer satisfaction in previous roles.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
17
17
years of professional experience
Work History
Order Processor
DHL
Union City
11.2018 - 04.2025
- Managing and fulfilling customer orders.
- Keeping track of inventory levels, stock availability, and order status.
- Maintained database of customer orders, tracking progress from receipt through delivery.
- Monitored inventory levels, placing replenishment orders when necessary to maintain stock levels.
- Processed returns according to established procedures while maintaining a high level of accuracy.
- Reviewed customer orders to ensure accuracy of product, quantity and pricing.
- Monitored and tracked customer orders to meet lead times and drive on-time delivery.
- Inspected stock items, discarding defective products and reporting damages to supervisors.
- Monitored inventory levels and documented replenishment requirements.
- Read and understood pick sheets in order to prepare accurate customer orders.
- Pulled correct product from inventory to pack into appropriate box for customers.
- Strengthened traceability by developing organizational filing systems for shipping and order fulfillment records.
- Operated handheld scanners and computer terminals to document updates.
- Placed orders onto conveyor belts to move to next department for further processing.
- Prepared work orders, bills of lading or shipping orders to route materials.
Order Picker
Amazon
Atlanta
06.2019 - 10.2019
- Receive and understand work orders to determine the type and quantity of items ordered by customers.
- Obtain storage location information from the merchandise database to assist in locating the item.
- Locate items in storage areas and compare the information on them with work orders to ensure conformance.
- Pick items from storage areas using forklifts for large boxes, and transport them to examination areas.
- Check items to ensure that they are in good condition and conform to quality specifications and perform packing and boozing duties.
- Ascertain that all picked and packed items are properly recorded into the Amazon order database.
- Transport picked and packed items to awaiting delivery trucks and ensure that they are properly and safely loaded onto them.
- Ascertain that all documentation regarding packed items is generated from the system and handed over to the delivery personnel.
- Arrange all incoming shipments in designated storage areas according to established protocols.
- Keep the warehouse area clean and maintained at all times and also perform minor repair and maintenance work on equipment such as forklifts and pallet jacks.
- Ability to delegate.
- Skilled in Assembly Line.
- Aware of safety precautions.
- Ability to work under pressure.
- Ability to work in an expedited manner which also gives the ability to meet special deadlines or quotas.
Production Trainee
Steak N Shake
Morrow
01.2008 - 03.2019
- Attended training sessions related to safety practices, quality assurance methods, and other relevant topics.
- Identified potential problems within the production line and communicated them promptly to supervisors.
- Participated actively in weekly meetings with other trainees and senior staff members.
- Followed instructions precisely as given by managers or supervisors while performing tasks.
- Organized inventory of raw materials and supplies necessary for production.
- Ensured all areas were kept clean and organized at all times according to established protocols.
- Collaborated with team members to achieve daily production goals.
- Kept operations area neat and orderly to minimize obstacles.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Communicated effectively with other staff members regarding orders and menu changes.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Ensured that all dishes were prepared according to recipe specifications.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Inspected equipment for cleanliness prior to use every shift.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Responded quickly to any customer complaints or concerns about their dining experience.
- Stocked and restocked kitchen supplies as needed.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Designed and developed training materials for new employees in the organization.
- Assisted with developing online learning modules for remote learners.
Education
Diploma -
Morrow High School
Morrow, GA05.2008
Skills
- Inventory tracking
- Quality control
- Customer service
- Team collaboration
- Time management
- Attention to detail
- Organizational skills
- Effective communication
- Review orders
- Process payments
- Teamwork
- Adaptability and flexibility
- Communication skills
- Picking orders
- Multitasking
- Following pick sheets
- Computer literacy
- Teamwork orientation
- Tracking packages
- Fulfillment management
- Package labeling
- Warehouse experience
- Order picking
- Problem solving
- Order tracking
- Quality assurance
- Data entry
Timeline
Order Picker
Amazon
06.2019 - 10.2019
Order Processor
DHL
11.2018 - 04.2025
Production Trainee
Steak N Shake
01.2008 - 03.2019
Diploma -
Morrow High School