Chukwuebuka Obi
Atlanta
Summary
Client focused business professional with a technical background. My passion and interest reside in utilizing technology to improve the lives of others. I am a collaborative problem solver with strong communication, organizational, and leadership skills. I have worked with various leadership roles and have strong understanding of the agile framework and how it can be used to lead proficient self-organizing teams. When faced with challenges, I always try to keep a positive outlook while working towards a solution. I enjoy learning and maintain a growth mindset in new opportunities that are presented. I am adept at deconstructing and planning stories in order to promote improvements to product design and feature implementation. I have excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Digital Product Owner
Truist Bank
08.2022 - Current
- Created internal digital communication tool to deploy roughly 25 million client facing servicing emails and secured messages through online banking providing updates on changes to terms and services, regulatory changes, and production incidents saving the bank roughly $12.5M
- Managed two scaled agile teams which deployed up to 50 alert features which consisted of new emails, secured messages, text messages, push notifications, content updates, and enhancements to the teammate enablement portal Digital Admin Hub (DAH)
- Collaborated with product management, experience design, stakeholders and development partners to manage deployment of mass communication campaigns to 3.5M Zelle clients, 10.5M Online Banking clients, 4.5M clients impacted by natural disaster, and 15M clients providing proactive tips about cyber security awareness
- Delivered multiple teammate facing enhances leveraging Digital Admin Hub such as, enabling an interface to allow teammates to view all alerts and notifications within the alert database, enhancing reporting capabilities to allow teammates to search content sent to clients, being able to send notifications to clients based on various lookup types (CIF static key, debit card number, checking account number, or TSYS credit card number), and enhancing system lookup criteria by checking CIF database if client’s account details are not available in the alert database
- Created 20 net new real time and batch alerts to rollout the full launch of TSYS to Commercial Credit Card clients
- Assisted with bank wide initiative to convert from old credit card processing system FIS to Total Systems (TSYS) and text message processor Twilio
- Senior Product Owner responsibilities include but are not limited to (I) partnering with Senior Product Manager to manage intake and feature request origination, refinement, deployment, and business validations; (II) Created and refined user stories based on business needs to meet the definition outlined in feature requirements and the definition of "Ready"; (III) Collaborated with internal line of business partners, Legal, Risk, Compliance, and content strategy to deliver business requirements (IV) Owned and prioritized product backlog (V) Mentored junior team members, fostering a culture of collaboration and knowledge sharing
- Redesigned all Truist email and secure message templates to improve client experience to consistently align with Truist's brand for voice, style and tone
Technical Product Manager
Koch Engineered Solutions
02.2021 - 08.2022
- Led initiative to reduce equipment onboarding time for internal engineers from 3-6 months to 1-2 weeks
- Led collaborative effort with multiple development teams to implement a single source of truth for data which improved the performance of multiple applications across the organization
- Delivered advanced dashboarding capabilities to internal stakeholders which improved visuals and representation of data when conducting external client facing presentations
- Led multiple agile teams comprised of developers, QA engineers, and UX designers and established strong relationships with stakeholders
- Experience leading Scrum ceremonies: Daily standups, backlog grooming sessions, sprint planning sessions and sprint retrospectives
- Collaborated with external Amazon team to integrate an Intelligent Process Optimization Platform (IPOP) with the internal Portal Platform to improve the onboarding experience for internal engineers.
Associate Product Owner - ServiceNow
Koch Global Services
01.2020 - 02.2021
- Contributed to the management of the ServiceNow Platform team which focused on the performance, security, and long-term development of the ServiceNow environment
- Managed Platform team backlog and collaborated with lead ServiceNow Architect and developers to prioritize highest value items to ensure customer/user demand was being met
- Facilitated sprint ceremonies with the ServiceNow Platform team to discuss status updates on work in progress items, prioritization of future work, and reviewed current developments within the environment to drive urgency and focus on highest value business items
- Collaborated with product and process business owners to facilitate semiannual upgrades of the ServiceNow environment to deliver new features and functionality to the platform while also improving efficiency and security.
Business Systems Analyst - ServiceNow
Koch Global Services
01.2019 - 01.2020
- Lead BA on project to roll out Project Portfolio Management capabilities across multiple companies within the ServiceNow platform and managed the onboarding of new companies within the platform
- Assisted with restructuring of enhancement request intake process to improve user experience while also streamlining the workflow for ITSM
- Product Owner
- Created user stories, defined the acceptance criteria and refined backlog items in preparation for sprint ceremonies
- Worked in the operations queue and assisted with tasks, incidents, and general inquiry resolutions
- Performed testing in development, QA, and sub production environments with subject matter experts to ensure delivery of high-quality solutions
- Worked with Process business owners to identify process inefficiencies and engaged the appropriate development resources to resolve.
Server Administrator
Koch Business Solutions
09.2016 - 01.2019
- Led companywide initiative to grant team pre-approval decision rights to reboot servers that met the criteria of operating in an unresponsive state which resulted in decreased down time for customers and time savings for the team
- Identified areas of repetitive work and collaborated with appropriate team members to utilize power shell scripting to streamline or eliminate it
- Organized and participated in quarterly dev/production patching and assisted in the implementation of 'unattended patching' which reduced work for developers and provided value to customers by reducing service costs.
Education
Master of Business Administration - Information Technology
Georgia State University
Atlanta, GA05.2020
B.S. - Computer Science
Georgia State University
Atlanta, GA05.2016
Skills
- Agile Development
- Leadership Experience
- Project Management
- Collaboration Skills
- Prioritization Skills
- Detail Oriented
- Product Lifecycle Management
- Design thinking
- Technical acumen
- Business acumen
- Stakeholder Management
- Data-driven decision-making
- Cross Functional Leadership
- Business Analysis Skills
- Customer Journey Mapping
- Product Roadmapping
- Strategic Visioning
- Story planning
- User Acceptance Testing
- Agile Methodology
- Product Planning
- Release planning
- Risk Management
- Analytical Skills
Certification
Scaled Agile, Inc., SAFe Scrum Master, 26538043-7802, 04/10/2022
Timeline
Senior Digital Product Owner
Truist Bank
08.2022 - Current
Technical Product Manager
Koch Engineered Solutions
02.2021 - 08.2022
Associate Product Owner - ServiceNow
Koch Global Services
01.2020 - 02.2021
Business Systems Analyst - ServiceNow
Koch Global Services
01.2019 - 01.2020
Server Administrator
Koch Business Solutions
09.2016 - 01.2019
Master of Business Administration - Information Technology
Georgia State University
B.S. - Computer Science
Georgia State University
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