Chylana Shadé Rudd-Haynie
Metter,ga
Summary
Experienced troubleshooter with deep understanding of computer hardware and software issues in customer-focused settings. Possesses extensive knowledge of standard operating systems, networking protocols, and technical support procedures. Demonstrates expertise in identifying and resolving complex technical problems efficiently.
Overview
17
17
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Field Specialist
Technology Service Professionals
Metter, GA
04.2024 - Current
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Trained end-users on new systems, fostering a smooth adoption process and empowering users to maximize the potential of new technologies.
- Collaborated with cross-functional teams to complete complex projects on time and within budget constraints, meeting or exceeding project requirements.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Established rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.
- Managed multiple projects simultaneously, demonstrating strong organizational skills and adaptability under pressure.
- Played a key role in successful project completion by coordinating logistics and managing timelines efficiently.
Travel Pharmacy Technician
HealthTrust Workforce Solutions
Metter, GA
02.2023 - 05.2024
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Optimized system performance thorough testing and analysis.
Implementation Specialist
Omnicell, Inc
Metter, GA
06.2022 - 01.2023
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Enhanced customer satisfaction with timely resolution of issues during project implementations.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
- Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
- Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
- Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.
Certified Pharmacy Travel Technician
AMN Healthcare
Dallas, Texas
11.2020 - 06.2022
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Certified Pharmacy Travel Technician
Fred's Pharmacy
02.2008 - 11.2019
- Managed high-stress situations calmly under pressure while prioritizing time-sensitive tasks to maintain seamless pharmacy operations amid unexpected challenges.
- Provided compassionate patient care by listening attentively to customers'' needs while respecting their privacy rights regarding sensitive medical information.
- Maintained a clean and organized work environment to optimize workflow and ensure compliance with safety regulations.
- Trained new pharmacy technicians in proper procedures, policies, and best practices to enhance their job performance and ensure consistency across the team.
Education
Master of Science - Information Technology
South University
Savannah, GA 08.2024 - Current
Bachelor of Science - Information Technology
South University
Savannah 08.2022 - 08.2024
Associate of Science - Computer Program Technology
Northwest Community College
Senatobia, MS 05.2009 - 05.2011
Skills
- Problem-solving
- Attention to detail
- Client relationships
- Analytical thinking
- Issue resolution
- Work Planning and Prioritization
Repair and installation
Accomplishments
- Survey of Microcomputer
- iPhone Application Development
- Data Communication
- Web Development Design
- Database Design Foundation
- Database Programming & Design
- Accounting I and II
- Java Programming
- PHP
- Business Communication
- System Analysis & Design
- C Programming
- Visual Basic Programming
- IT Foundation
- IT Security
- Project Management
- Advance Visual Basic Programming
Education
Savannah, GA
Certification
- XT 8/22 (Omnicell)
- AWS 8/22 (Omnicell)
- CSM 10/22 (Omnicell)
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementTimeline
Master of Science - Information Technology
South University
08.2024 - Current
Field Specialist
Technology Service Professionals
04.2024 - Current
Travel Pharmacy Technician
HealthTrust Workforce Solutions
02.2023 - 05.2024
Bachelor of Science - Information Technology
South University
08.2022 - 08.2024
Implementation Specialist
Omnicell, Inc
06.2022 - 01.2023
Certified Pharmacy Travel Technician
AMN Healthcare
11.2020 - 06.2022
Associate of Science - Computer Program Technology
Northwest Community College
05.2009 - 05.2011
Certified Pharmacy Travel Technician
Fred's Pharmacy
02.2008 - 11.2019
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