Chyna Ingersoll
Macon
Summary
Expertise in managing customer relationships and handling escalations. Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance experiences.
Knowledge and experience in leasing and tenant relations with ability to manage leasing processes and facilitate tenant communications.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Orkin
03.2025 - Current
- Answer incoming calls and make outbound calls to schedule, confirm, and follow up on service appointments.
- Investigate and resolve billing discrepancies, manage customer concerns, and retain accounts.
- Maintain accurate customer records, including call details, payments, and other information in the company's database.
- Process payments, update customer accounts, and ensure compliance with company policies.
Leasing Agent
West Chase Apartments
03.2023 - 05.2024
- Conducted property tours, highlighting amenities and community features to prospective tenants.
- Processed lease applications, ensuring compliance with company policies and local regulations.
- Coordinated move-in and move-out procedures, maintaining accurate records of tenant transitions.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Server
UBar
05.2022 - 01.2023
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Managed dining area efficiently to ensure smooth service flow and guest satisfaction.
- Maintained cleanliness and organization of dining space in compliance with health regulations.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Customer satisfaction by promptly attending to their needs and providing personalized service.
Receptionist/ Office Assistant
Fort Valley State University
09.2020 - 05.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Guest service host
State Farm Arena
12.2017 - 04.2018
- Conducted regular inventory audits of the front desk supplies, ordering replacements as needed to maintain optimal stock levels.
- Conducted regular follow-ups with guests post-checkout to ensure satisfaction and gather feedback for continuous improvement.
- Resolved guest complaints with empathy, professionalism, and satisfactory solutions to maintain positive relationships.
- Implemented loyalty program promotions in interactions with guests, resulting in increased enrollment rates.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about hotel amenities and services.
Education
Some College (No Degree) - Business Administration And Management
Fort Valley State University
Fort Valley, GA05.2022
High School Diploma - undefined
Westlake High School
Atlanta, GA05.2018
Skills
- Customer satisfaction
- Call center experience
- Telephone and email etiquette
- Administrative support
- Property tours
- Application processing
- Office management
- Hospitality service expertise
- Problem resolution
Timeline
Customer Service Agent
Orkin
03.2025 - Current
Leasing Agent
West Chase Apartments
03.2023 - 05.2024
Server
UBar
05.2022 - 01.2023
Receptionist/ Office Assistant
Fort Valley State University
09.2020 - 05.2022
Guest service host
State Farm Arena
12.2017 - 04.2018
High School Diploma - undefined
Westlake High School
Some College (No Degree) - Business Administration And Management
Fort Valley State University