Chynna Wheeler
Atlanta
Summary
Dynamic team player with a proven track record in customer service and problem-solving, honed across roles at Henri’s Bakery and Deli, Kipp Woodson Park, and Publix. Excelled in enhancing customer loyalty through exceptional service and effective teamwork. Skilled in POS system operation and adept at fostering collaboration, significantly improving team effectiveness and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Henri’s Bakery and Deli
03.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Food Service Worker
Kipp Woodson Park
08.2020 - 03.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Ensured compliance with health and safety regulations by conducting regular kitchen inspections.
- Improved team morale by organizing regular staff meetings and feedback sessions.
- Managed inventory levels to prevent shortages and reduce waste.
- Maintained accurate records of food temperatures to ensure safety standards were met.
- Participated in regular trainings to stay current on industry best practices and trends.
Deli Associate
Publix
09.2018 - 03.2019
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided support during busy periods by quickly stepping into different roles within the deli department as needed.
Education
High School Diploma -
Frederick Douglass High School
Atlanta, GA05.2013
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Reliability and punctuality
- Product knowledge
- Phone etiquette
- POS system operation
- Team cooperation
Timeline
Retail Sales Associate
Henri’s Bakery and Deli
03.2022 - Current
Food Service Worker
Kipp Woodson Park
08.2020 - 03.2021
Deli Associate
Publix
09.2018 - 03.2019
High School Diploma -
Frederick Douglass High School
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