CHYREL WOHLGEMUTH

•Answered product and service questions, suggesting other products and services.

•Opened and maintained customer accounts and records by recording and updating account information.

•Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; resolution follow up

•Maintained financial accounts by processing customer adjustments.

•Recommended potential products or services to management by collecting customer information and analyzing customer needs

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed high-volume calls, ensuring timely and accurate assistance to clients.
• Utilized CRM systems to document customer interactions and enhance service delivery.
• Recommended potential products or services to management by collecting customer information and analyzing customer needs

• As a Verizon Wireless Representative, I was responsible for assessing customers calling plan and assisting them with paying and understanding their bills. Due to the fact that this position is a continuous learning experience, I had to be up to date with computer programs in order to navigate through info-Manager and other resources to assist them through proper education on their services or through troubleshooting their devices. I had to make the decision to transfer the call so that they may receive the best care necessary.

• I ensured that Michaels’ standards of productivity were achieved by promoting efficient customer service and prompt support of cashiers. My duties included approving checks, refunds and voids, coaching cashiers and other supervisors on company policies. I also scheduled breaks and lunches for all floor staff and cashiers, answered phones, trained cashiers, recovered sales floor, stocked and redid the front end planograms.

• This position was a temporary position for the Proflowers Campaign. I facilitated customer’s complaints, rerouted flower orders, reordered them and/or issued refunds for undelivered or incorrectly delivered orders to the designated location or at the designated time.

• This position was a temporary position where placed customer orders for Pro Flowers, I made outbound calls for political candidates and trained to troubleshoot lottery machines for Florida Lottery

• As a Survey Lab Interviewer, I was in charge of collecting data by telephone and entering it into the computer. I served a vital role as a collector of raw data about human populations on a one on one basis.

• Responsible for the teaching of three children in the areas of Math, Reading, Science Social Studies and Language Arts for grades 1 through 4.

• In this position, I was responsible for assisting the manager in maintaining the front-end policies. I was often in charge of fifty plus employees including Customer Service Supervisors, lay-a-way, automotive and garden associates. As third-shift Customer Service Manager, I was in charge of cashier meetings and coaching the third shift cashiers and supervisors. My input was sought in employee evaluations and promotions. I reported to the third shift assistant for any situations beyond my level of authority and the store manager for the projects once handled by the support manager.