Summary
Overview
Work History
Education
Skills
Timeline
Generic

CIARA ALLEN

Rome

Summary

Versatile professional with expertise in IT support, network management, and facilities maintenance. Skilled in troubleshooting, system optimization, and maintaining safe, organized environments. Strong problem-solving, time management, and communication skills, delivering efficient solutions and high-quality support to meet organizational and client needs.

Overview

7
7
years of professional experience

Work History

Environmental Services

Southern Cleaning Services, LLC.
05.2025 - Current
  • Maintained high standards of cleanliness and organization across facilities.
  • Executed routine and deep cleaning tasks to ensure safe, well-maintained environments.
  • Oversaw waste management and removal in compliance with environmental guidelines.
  • Conducted needs assessments to identify service and resource gaps within the community.
  • Applied strong time management skills to consistently meet client needs and deadlines.

Information Technology Technician

Wright Memorial Mortuary, Inc.
01.2019 - Current
  • Led IT system upgrades, improving efficiency, reliability, and performance across the organization.
  • Developed troubleshooting guides and provided clear technical instruction, accelerating issue resolution for support teams and end-users.
  • Delivered prompt and effective technical support, increasing user satisfaction with hardware, software, and system performance.
  • Installed, repaired, and optimized networks, including wiring, cabling, and devices.
  • Investigated and resolved issues with printers, copiers, and other peripheral devices.
  • Recommended and implemented technology solutions by staying current with emerging tools and industry trends.

Education

Some college (No degree) - Game and Interactive Media Design

Southern New Hampshire University
Manchester, NH

High School -

The Keystone School
Reston, VA
02-2018

Skills

  • Microsoft Office Suite (Word, Excel, Outlook) – workflow and documentation efficiency
  • Network installation, maintenance, and troubleshooting
  • Hardware and software diagnostics and resolution
  • IT systems management and computer literacy
  • Workspace organization and resource optimization
  • Time management to meet deadlines and client needs
  • Environmental services and facility maintenance
  • Waste management and sanitation compliance
  • Routine and deep cleaning execution
  • Quick adaptation to new processes and technologies
  • Creative problem-solving for operational challenges
  • Client and end-user support with clear communication

Timeline

Environmental Services

Southern Cleaning Services, LLC.
05.2025 - Current

Information Technology Technician

Wright Memorial Mortuary, Inc.
01.2019 - Current

Some college (No degree) - Game and Interactive Media Design

Southern New Hampshire University

High School -

The Keystone School

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CIARA ALLEN