Ciara Griffin
Hampton
Summary
Dynamic professional with extensive experience in customer service and team building at Amazon and Brew Pointe. Proven track record in inventory management and employee training, enhancing operational efficiency and customer satisfaction. Skilled in cash handling and fostering positive relationships, contributing to a motivated and productive workforce.
Overview
3
3
years of professional experience
Work History
FC Associate
Amazon
06.2023 - Current
- Followed procedures at all times for personal and team safety.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Received new stock and input values into computer system.
- Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
Managing Bartender
Brew Pointe
04.2024 - 10.2024
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
- Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
- Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
- Streamlined bar operations by creating efficient systems for drink preparation, order taking, and payment processing.
- Developed innovative cocktail menus that attracted new patrons and increased overall sales.
- Ensured compliance with local health codes and liquor laws by maintaining a clean and safe establishment at all times.
- Obtained cash bank and stocked service bar to prepare for operation.
Bartender
Party of Five
06.2023 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Assisted with inventorying beverage stock and bar supplies.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Manager
Bleu Whiskey
08.2022 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Associate of Science -
Georgia State University
Atlanta, GA12-2020
Skills
- Customer service
- Team building
- Employee training
- Inventory management
- Stock replenishment
- Cash handling
- Pallet jack usage
- Quick learner
- Excellent communication
- Motivated team player
- Warehouse operations
- Inventory management and planning
- Reports and spreadsheets generation
Timeline
Managing Bartender
Brew Pointe
04.2024 - 10.2024
FC Associate
Amazon
06.2023 - Current
Bartender
Party of Five
06.2023 - 09.2024
Manager
Bleu Whiskey
08.2022 - 05.2023
Associate of Science -
Georgia State University
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