Ciara Taylor
Pooler,GA
Summary
Overview
17
17
years of professional experience
Work History
Legal Intake Specalist
Top Dog Law Firm
01.2023 - Current
- Enhanced case management through detailed documentation of client interactions and timely communication with legal team members.
- Provided exceptional customer service while maintaining confidentiality and protecting sensitive client information during intake interviews.
- Elevated the reputation of the firm by consistently providing prompt, courteous service to prospective clients during their initial consultations.
- Improved client satisfaction by efficiently conducting legal intakes and gathering relevant information for attorneys.
- Maintained up-to-date knowledge of legal trends and developments, enabling accurate assessment of potential cases during initial consultations.
- Demonstrated empathy towards clients in distressing situations while remaining professional throughout all interactions.
Corporate Hr Support
EFW Logistics
12.2021 - 01.2023
- Developed strong relationships with external recruiters, expanding the candidate pool for key roles within the organization.
- Led the successful integration of HR systems following a merger or acquisition, minimizing disruption to employees and operations.
- Managed company-wide performance evaluations, ensuring timely feedback and appropriate action plans for improvement.
- Facilitated communication between employees and management through regular town hall meetings.
- Managed complex employee relations issues, resolving conflicts professionally and efficiently.
- Mentored junior HR professionals, fostering their professional growth and development within the team.
- Directed hiring and onboarding programs for new employees.
- Educated employees on company policy and kept employee handbook current.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Office Assistant
Trimmasters Of The Low Country
04.2019 - 11.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
Legal Intake Specalist
Eichholz Law Firm
04.2017 - 04.2017
- Enhanced case management through detailed documentation of client interactions and timely communication with legal team members.
- Provided exceptional customer service while maintaining confidentiality and protecting sensitive client information during intake interviews.
- Assisted in the creation of a comprehensive database for tracking prospective clients and their cases, improving organization within the firm.
- Elevated the reputation of the firm by consistently providing prompt, courteous service to prospective clients during their initial consultations.
- Streamlined intake processes by implementing a standardized questionnaire for potential clients, increasing efficiency and consistency in information gathering.
- Increased attorney productivity by pre-screening potential clients and determining eligibility for services based on specific criteria.
Executive Administrative Assistant
Savannah Volkswagen
08.2015 - 02.2017
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Sales/Lead Key Holder
Camping World
05.2013 - 07.2015
- Opened inventory boxes and restocked shelves.
- Opened and closed store [Number] days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Completed store opening and closing procedures.
- Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
- Developed customer loyalty through exceptional service, resulting in increased repeat business.
- Achieved sales targets consistently through product knowledge and persuasive communication skills.
Assistant Manager
Sonic Drive -In
08.2007 - 05.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
GED -
Effingham High School
Springfield, GASkills
- Case Evaluation
- Client communication
- Confidentiality compliance
- Client confidentiality
- Customer service
- Attention to detail
- Critical thinking
- Sales Closer
Timeline
Legal Intake Specalist
Top Dog Law Firm
01.2023 - Current
Corporate Hr Support
EFW Logistics
12.2021 - 01.2023
Office Assistant
Trimmasters Of The Low Country
04.2019 - 11.2021
Legal Intake Specalist
Eichholz Law Firm
04.2017 - 04.2017
Executive Administrative Assistant
Savannah Volkswagen
08.2015 - 02.2017
Sales/Lead Key Holder
Camping World
05.2013 - 07.2015
Assistant Manager
Sonic Drive -In
08.2007 - 05.2013
GED -
Effingham High School
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