Ciera Brooks
Atlanta
Summary
Dynamic customer service professional experienced in both call-center and retail store setting. Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
03.2022 - 05.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Hooters Girl
Hooters Of America, LLC
02.2021 - 02.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Party Host Superior
Main Event
12.2017 - 12.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Collins Hill High School
Suwanee, GA05.2017
Skills
- Appointment Scheduling
- Consultative Sales
- Account Updating
- Data Entry
- Data Collection
- Customer Service
- System Implementation
- Team Development
Timeline
Customer Service Representative
Teleperformance USA
03.2022 - 05.2024
Hooters Girl
Hooters Of America, LLC
02.2021 - 02.2022
Party Host Superior
Main Event
12.2017 - 12.2019
High School Diploma -
Collins Hill High School
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