Cierra Duncan
Perry
Summary
Dedicated bar server and manager with a strong focus on enhancing customer experiences, operational efficiency, and team training. Proven ability to create welcoming environments and streamline inventory management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bar Server
Sonnys Real Pit BBQ
Perry
2025.07 - Current
- Assisted customers with menu selections and provided recommendations based on preferences.
- Prepared and served beverages according to established recipes and standards.
- Trained new staff on bar procedures and customer service best practices.
- Managed inventory levels by tracking stock usage and placing orders as needed.
- Engaged with patrons to create a welcoming atmosphere and build rapport.
General Manager
The Hot Spot
Warner Robins
2021.11 - 2025.03
- Developed operational strategies to enhance overall efficiency and service quality.
- Analyzed customer feedback to implement service enhancements and address concerns.
- Developed staffing strategies to maintain optimal workforce levels and reduce turnover.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Team Lead
Cheddars Stratch Kitchen
Warner Robins
2018.03 - 2021.11
- Facilitated training sessions to enhance team members' skills and knowledge.
- Managed onboarding processes for new hires to ensure smooth integration.
- Maintained inventory levels and coordinated supply orders to meet operational needs.
- Analyzed customer feedback to implement service enhancements and increase satisfaction.
Server
Steak N Shake
Warner Robins
2017.07 - 2018.01
- Delivered prompt and attentive service to enhance customer dining experiences.
- Trained new team members on service protocols and menu offerings.
- Coordinated with team members to ensure smooth service during peak hours.
Cashier
Panera Bread
Warner Robins
2016.12 - 2017.04
- Collaborated with team members to maintain cleanliness and orderliness of the sales area.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new staff on cash handling procedures and point of sale operations.
Cashier
Houston Lake Cinemas
Warner Robins
2015.03 - 2016.09
- Processed customer transactions swiftly, ensuring a seamless checkout experience.
Education
High School Diploma -
Houston County High School
Warner Robins, GA2017-05
Skills
- Beverage preparation
- Customer service
- Inventory management
- Staff training
- Menu knowledge
- Operational efficiency
- Team coordination
- Sales strategies
- POS system operation
- Attention to detail
- Hygiene practices
- Workplace safety
- Cleanliness and sanitation
Certification
serve safe certified (manager)
Timeline
Bar Server
Sonnys Real Pit BBQ
2025.07 - Current
General Manager
The Hot Spot
2021.11 - 2025.03
Team Lead
Cheddars Stratch Kitchen
2018.03 - 2021.11
Server
Steak N Shake
2017.07 - 2018.01
Cashier
Panera Bread
2016.12 - 2017.04
Cashier
Houston Lake Cinemas
2015.03 - 2016.09
High School Diploma -
Houston County High School