Cierra Gordon
Juliette
Summary
Received honors society award 2025
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist
Dr. Ellis Evans
Macon, GA
2024 - 2025
- Assisted with patient intake, verifying insurance information and updating medical records.
- Scheduled appointments using electronic health record (EHR) systems to optimize office efficiency.
- Provided front desk support, managing phone calls and addressing patient inquiries promptly.
- Maintained cleanliness and organization of examination rooms to ensure a welcoming environment.
- Processed billing and coding for insurance claims, ensuring accuracy of submitted documentation.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Educated patients on treatment plans and follow-up procedures to improve adherence and satisfaction.
- Supported clinical staff by preparing examination rooms and assisting during patient examinations.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed billing processes accurately, minimizing discrepancies and improving revenue collection rates for the practice.
- Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Improved office organization by maintaining accurate patient records and filing systems.
Surgical Tech
Atrium Health
Macon, GA
01.2021 - 06.2022
- Assisted in performing obgyn/gyn surgeries including D&C, cerclages, vaginal deliveries, and C-sections. Supported triage processes and conducted hysterectomies. Monitored heart tones and facilitated tubal ligations.
- Assisted in wound care by removing staples and cutting sutures. Provided support in maintaining proper wound hygiene. Collaborated with healthcare team to ensure effective patient recovery.
- Assisted in maintaining sterile environments during procedures. Supported team members in implementing infection control protocols. Contributed to training sessions on proper sterilization techniques.
- Operated and maintained various types of surgical instruments with precision.
Nursing Tech/ Check In
PRIMARY PEDIATRICS
Forsyth, GA
10.2016 - 01.2019
- Assisted in collecting blood cultures to support diagnostic processes. Collaborated with healthcare teams to ensure proper handling of samples. Maintained cleanliness and organization of collection areas.
- Administered nebulizer treatments to patients to support respiratory health. Assisted healthcare team in monitoring patient responses to treatments. Maintained equipment and ensured proper usage protocols were followed.
- Assisted in conducting lab controls for throat and urine cultures. Supported accurate reading of culture results. Collaborated with team members to maintain lab efficiency.
- Conducted lab tests including rapid strep, influenza, CBC, mononucleosis, RSV, urinalysis, pregnancy, bilirubin, stool, and blood sugars.
- Checked patient schedules and confirmed appointments. Verified insurance information and collected copays. Answered incoming phone calls and addressed patient inquiries.
- Assisted in managing eClinical programs to support project objectives. Collaborated with teams to facilitate project tasks and timelines. Provided support in coordinating resources for program execution.
- Recorded vital signs including height, weight, blood pressure, oxygen saturation, and temperature to support patient assessments.
Cashier/Customer Service
Dairy Queen
Forsyth, GA
06.2010 - 11.2017
- Operated drive-thru and cash register efficiently. Communicated effectively with customers to address inquiries. Maintained a friendly demeanor to enhance customer satisfaction.
Education
Associate of Science - Medical Assistant Program
Central Georgia Technical School
Warner Robins, GA05.2026
Diploma - Surgical Tech Program
Central Georgia Technical School
Warner Robins, GA01.2020
Highschool Diploma -
Mary Persons Highschool
Forsyth, GA05.2014
Skills
- Cashier, computer skills (Word, Powerpoint, Eclinicals, Epic etc), communication, laboratory (blood draws A1c, Glucose lab, Injections, lab send out/inhouse, urine specimen (urinalysis/Micro, Urine drug screen) nose/ throat Swabs, sterile technique (6 years), EKGs, Refill Medications, Referrals, Appointments, use surgical instruments
Certification
- CPR certification 2025
-Surgical Tech diploma 2020
-National Certified Medical Assistant ( NCCT) 2026
ADDITIONAL INFORMATION
I have been in the medical field from the age of 18 to current year. I have multitasked and achieved many job roles in a clinical office from reception to lab/clinical tech. When I started the surgical tech program in 2020, I did over 120 clinicals including different surgeries such as, GYN/OBGYN, Endo, Plastics, General, Ortho, Heart, GNI, etc. I decided that I wanted to do Labor & Delivery in my surgical career at the end of my graduation from the program. I decided to then add onto my certifications to have more skills and education. I started the medical assistant program in January 2025, I have achieved 160 clinical hours where I have learned EKGs, give injections, Triage (blood pressure, temp, height/weight, etc.), blood draws, labs. I am a very hands-on learner, people person, and I enjoy learning new skills and roles in the clinical/medical setting. Flexibility is a skill that I have accomplished over the time period of being in the medical/clinical field as well as time management. My goal is to have a set career goal that I can retire from and use my skills that I have learned.
Accomplishments
- CPR certified 2025
- National certified Medical Assistant ( NCCT) 2026
-Honors Society Award 2025-2026
Timeline
Surgical Tech
Atrium Health
01.2021 - 06.2022
Nursing Tech/ Check In
PRIMARY PEDIATRICS
10.2016 - 01.2019
Cashier/Customer Service
Dairy Queen
06.2010 - 11.2017
Medical Assistant/Receptionist
Dr. Ellis Evans
2024 - 2025
Associate of Science - Medical Assistant Program
Central Georgia Technical School
Diploma - Surgical Tech Program
Central Georgia Technical School
Highschool Diploma -
Mary Persons Highschool