Cierra Starr
Columbus
Summary
Adaptable Work From Home Agent skilled in managing customer inquiries and utilizing CRM software to enhance service delivery. Proven ability to collaborate with team members, resulting in improved efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Work From Home Agent
Connexus
Atlanta, GA
06.2024 - 03.2026
- Managed customer inquiries through various communication channels, ensuring timely resolution and satisfaction.
- Utilized CRM software to track interactions, updating customer records for accurate information management.
- Collaborated with team members to enhance service delivery processes, contributing to improved efficiency.
- Assisted in troubleshooting technical issues for customers, providing step-by-step guidance to resolve concerns.
Work From Home Agent
Willis Towers Watson
Atlanta, GA
07.2021 - 04.2024
- Adapted quickly to new technologies and procedures, maintaining high levels of productivity in a remote environment.
- Conducted follow-up communications with customers to ensure ongoing satisfaction and gather feedback for improvement.
- Monitored performance metrics, consistently meeting or exceeding quality assurance standards set by the organization.
- Provided training support for new agents, sharing best practices and strategies for effective customer engagement.
Office Administrative Assistant
Reaching Hands LLC
Columbus, GA
11.2019 - 07.2021
- Managed office supplies inventory to ensure optimal availability and reduce costs.
- Coordinated scheduling and logistics for team meetings and client appointments.
- Implemented digital filing system, improving document retrieval speed and organization.
- Assisted in preparation of reports, enhancing data accuracy and presentation quality.
Education
Associate of Science - Business Administration
Strayer University
09-2028
Skills
- Typing speed
- Phone etiquette
- Goal oriented
- Aegis CRM
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Work From Home Agent
Connexus
06.2024 - 03.2026
Work From Home Agent
Willis Towers Watson
07.2021 - 04.2024
Office Administrative Assistant
Reaching Hands LLC
11.2019 - 07.2021
Associate of Science - Business Administration
Strayer University