Cigi Wilcoxon
Covington,GA
Summary
Highly organized and dependable professional skilled in multitasking and maintaining a positive attitude. Demonstrated success in achieving team goals and a strong desire to take on extra responsibilities. Committed to delivering exceptional results and contributing to the overall success of the organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Warehouse Inventory Clerk
Capstone Logistics LLC.
10.2024 - Current
- Enhanced warehouse efficiency with the organization and arrangement of stored items, ensuring easy accessibility for order picking.
- Facilitated smooth communication between warehouse staff and other departments, providing updates on inventory availability and shipment statuses as needed.
- Assisted in annual physical inventory counts, demonstrating strong attention to detail and accuracy while verifying item counts against system records.
- Reduced stock discrepancies by diligently investigating variances and making necessary adjustments to reflect accurate inventory levels.
- Contributed to team success by cross-training in various roles within the warehouse operation, increasing overall flexibility and adaptability of staff members.
- Increased productivity through proper utilization of warehouse equipment such as forklifts, pallet jacks, and hand trucks.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Operations Manager
Rent My Trailer Now
07.2017 - 09.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Transportation Dispatcher
RDL Trucking LLC
06.2017 - 11.2023
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Negotiated contracts with carriers to secure the most cost-effective transportation solutions for customers'' needs.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Worked closely with customers to effectively resolve issues and complaints.
- Managed daily trucking operations, ensuring safety compliance and adherence to regulations.
- Scheduled and dispatched drivers to locations in Southeast.
- Increased customer satisfaction through timely communication and accurate shipment tracking updates.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Coordinated dispatching of six drivers to accomplish daily delivery requirements.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Received new orders, prepared documentation, and assigned personnel.
- Answered phone calls and responded to customer emails.
- Communicated with customers to provide delivery updates and resolution.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Managed customer accounts and invoicing.
School Bus Driver
School Transportation Solutions
09.2016 - 06.2017
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Obeyed federal, state and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Assisted children with special needs in boarding and alighting bus, ensuring their safety and comfort.
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
Military Spouse/ Stay Home Mother
Military Spouse/ Stay Home Mother
01.2010 - 06.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Pinson Valley High School
Pinson, AL05.2003
Skills
- Operations Management
- Customer Service
- Invoice Processing
- Management
- Team leadership
- Dependable and reliable
- Warehouse safety
- Cycle counting
- Forklift Operation
- Inventory counts
Certification
- Forklift Certification
- Class B CDL
Timeline
Warehouse Inventory Clerk
Capstone Logistics LLC.
10.2024 - Current
Operations Manager
Rent My Trailer Now
07.2017 - 09.2024
Transportation Dispatcher
RDL Trucking LLC
06.2017 - 11.2023
School Bus Driver
School Transportation Solutions
09.2016 - 06.2017
Military Spouse/ Stay Home Mother
Military Spouse/ Stay Home Mother
01.2010 - 06.2016
- Forklift Certification
- Class B CDL
High School Diploma -
Pinson Valley High School
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