CINDY BERGER
Peachtree Corners
Summary
Exceptional account management professional seeking an opportunity to utilize strong communication, organization, management, and problem-solving skills in an account management position within a transport or logistics-based company.
Overview
14
14
years of professional experience
Work History
Account Manager
Wheels, LLC
09.2023 - Current
- Core client facing. Handle Salesforce cases. Work outlook emails.
- Maintain 100% client retention with multiple client accounts.
- Handle inquiries and requests. Handle all client issues with all departments.
- Create templates and order vehicles for factory orders and out of stock requests.
- Create action logs for each client and handle client calls weekly.
Account Analyst
Discount Waste Inc.
06.2022 - 01.2023
- Communicates with clients to coordinate and establish understanding of their tonnage and haul information.
- Builds relationships with clients and vendors to create an atmosphere of trust and transparency.
- Collaborates with accounting department and account managers to ensure accurate and fair billing.
- Collects and analyzes report data to accurately assess client usage.
- Keeps accurate and current tonnage records to be used by the billing department.
Account Consultant
ACERTUS
12.2016 - 06.2022
- Specialized in handling key accounts.
- Coordinated the pick up and delivery of client vehicles, including those specific to pharmaceutical, police stations and other automotive shows.
- Developed an atmosphere of dependability and respect with key account representatives.
- Analyzed customer reports to anticipate client’s needs.
- Acted as a client advocate to improve the client experience.
Customized Account Representative
Saia LTL Motor Freight
06.2011 - 12.2016
- Strengthened communication efforts with major accounts.
- Managed and supported interstate cargo using Pro-Number tracking, daily reports and updated customer portal repository.
- Oversaw circumstances that exceeded standard deviation of acceptance.
Education
undefined
Skillport Library
01.2016
Home Depot Level I Supervisor Training Program - undefined
Home Depot Front-End Education
01.2010
SPC 1017: Fundamentals of Speech Communication - undefined
Florida Southwestern State College
01.2008
Skills
- Microsoft Office Suite Software
- Filemaker Pro
- IMac & AS400 Friendly
- PBX
- Compliance with Best Practices
- Prioritization
ATTRIBUTES
- Exceptional verbal and written communication skills.
- Ability to collect, track, and analyze large amounts of data.
- Adaptability and strong problem-solving skills.
- Excellent active listening skills.
- Ability to build rapport and collaborate with others within the company and externally.
- Understanding of consumer behaviors.
- Extensive, accurate product/service knowledge.
Timeline
Account Manager
Wheels, LLC
09.2023 - Current
Account Analyst
Discount Waste Inc.
06.2022 - 01.2023
Account Consultant
ACERTUS
12.2016 - 06.2022
Customized Account Representative
Saia LTL Motor Freight
06.2011 - 12.2016
undefined
Skillport Library
Home Depot Level I Supervisor Training Program - undefined
Home Depot Front-End Education
SPC 1017: Fundamentals of Speech Communication - undefined
Florida Southwestern State College
Similar Profiles
DIANA REHDIANA REH
Account Receivable Specialist at Wheels, LLCAccount Receivable Specialist at Wheels, LLC
Nichola TucciNichola Tucci
Vehicle Specification and Ordering Consultant for Client Success Department at Wheels, LLCVehicle Specification and Ordering Consultant for Client Success Department at Wheels, LLC
Ethan ZywickiEthan Zywicki
Driver Associate at Finger Lakes On Wheels, LLCDriver Associate at Finger Lakes On Wheels, LLC
Elisa AntromElisa Antrom
Assistant Coordinator at Fete and FigsAssistant Coordinator at Fete and Figs
Christopher JohnsonChristopher Johnson
Assistant Manager at QuikTripAssistant Manager at QuikTrip