Cindy Browning

• Answer incoming calls and route appropriately
• Orders and organizes department forms
• Submit work orders when repair is needed
• Review for discrepancies and upload patient forms into EMR system
• Process Medical Record request
• Process unsigned physician orders
• Train new onboarding staff
• Audit and Track Admission/Discharge patients
• Send recertification to the physician to stay in compliance
• Review completed forms for discrepancies and errors
• Track Certificate of Terminal Illness for billing coordinator
• Create reports for hospice tracking
• Process records for patient insurance claims
• Process record audit request for government agency

• Create customer invoices
• Accounts payable
• Accounts receivable
• Quarterly Profit and Loss report
• Tracking expenses
• Follow up on past due invoices

• Lead registrar for Vital Records ( Gavers )
• Facilitate Huddle when needed
• Assist with Performance Improvement Projects
• Processing Billing workqueue
• Facilitate Hospice to Hospice transfers adhering to Medicare regulations
• Applicant Interviews
• Develops, reviews, and updates standard work to ensure department compliance with all state, regulatory and hospice requirements
• Problem solving
• Team Meetings
• Timekeeper tracking
• Workflow improvements
• Training direct reports of job duties

• HIM Lead for document capture
• Processing billing workqueue
• Process unsigned physician orders and research deficiency orders and correct
• Assist physician with technical issues
• Data Entry
• Filing
• Scanning documents into the EMR
• Track outstanding paperwork from staff
• Prioritizing/managing deadlines

• Register ER patients
• Insurance verification
• Scanning in photo ID and insurance card
• Data Entry
• Medicare questionnaire
• Process co-pay and self pay payments
• Assist visitors
• Answer multi line phone
• Operating a fax/scan//copy machine
• Register surgery / lab and radiology patients

• Welcoming and Directing Visitors
• Fielding incoming calls
• Operating scan/fax/copy machine
• Maintain spreadsheet of outstanding documentation
• Prioritizing/Managing deadlines
• Organizational Skills
• Prioritizing/Managing deadlines
• Chart preparation
• Calendar management
• Supply requisitions
• Yearly supply inventory
• Mail sorter

Tracking and submit petty cash report

• Preparing admission packets
• Tracking physician orders
• Tracking Monthly expenses for cost reduction
• Stocking kitchen with refreshments
• Order Office and Patient supplies
• Monthly billing audit to release claims
• Processing referrals by phone/fax