Cindy Howell
Rock Spring
Summary
Accomplished Phlebotomy Supervisor with a proven track record at PathGroup, enhancing patient experience and leading quality control initiatives. Expert in phlebotomy techniques and customer service, I significantly contributed to compliance efforts and process improvements. Skilled in team supervision and maintaining high standards under pressure, my leadership increased employee retention and ensured excellence in patient care.
Overview
11
11
years of professional experience
Work History
Phlebotomy
PathGroup
06.2018 - 06.2021
- Provided exceptional customer service to patients, addressing concerns and answering questions about phlebotomy procedures.
- Participated in continuous education programs to stay updated on latest phlebotomy techniques and safety standards.
- Managed daily operations of the phlebotomy department, ensuring smooth workflow and timely completion of tasks.
- Contributed to the clinic''s compliance efforts by staying updated on industry regulations and guidelines relating to phlebotomy services.
Phlebotomist
Blood Assurance
10.2016 - 06.2018
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Quality Control Assistant
Blood Assurance
07.2015 - 10.2016
- Provided compassionate care during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Supported continuous improvement initiatives by actively participating in meetings and offering insights on potential solutions.
- Demonstrated adaptability in adjusting to changing demands and priorities within the manufacturing environment while maintaining high-quality standards.
Training Coordinator
CSL Plasma
01.2014 - 07.2015
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Increased employee retention rates through targeted training interventions and career development opportunities.
Phlebotomist
CSL Plasma
01.2010 - 07.2015
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Assisted in development of phlebotomy training manual, standardizing procedures and improving training efficiency.
Quality Control Assistant
CSL Plasma
02.2011 - 01.2014
- Supported continuous improvement initiatives by actively participating in meetings and offering insights on potential solutions.
- Promoted safety awareness among team members, resulting in an accident-free workplace during my tenure as Quality Control Assistant.
- Demonstrated adaptability in adjusting to changing demands and priorities within the manufacturing environment while maintaining high-quality standards.
- Enhanced overall product quality through meticulous attention to detail during inspections and documentation processes.
- Collaborated with cross-functional teams to identify root causes of quality issues, leading to process improvements.
- Generated quality control reports for returned products to identify and communicate patterns.
- Assessed quality of finished products with careful inspections.
Education
GED -
Lafayette High School
LaFayette, GA03.2005
Skills
- Phlebotomy technician
- Phlebotomy team supervision
- Phlebotomy procedure knowledge
- Customer Service
- Excellent in high pressure situations
Timeline
Phlebotomy
PathGroup
06.2018 - 06.2021
Phlebotomist
Blood Assurance
10.2016 - 06.2018
Quality Control Assistant
Blood Assurance
07.2015 - 10.2016
Training Coordinator
CSL Plasma
01.2014 - 07.2015
Quality Control Assistant
CSL Plasma
02.2011 - 01.2014
Phlebotomist
CSL Plasma
01.2010 - 07.2015
GED -
Lafayette High School
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