Cindy Phengphanh
Suwanee
Summary
Business consultant with track record of driving strategic initiatives and delivering impactful solutions. Adept at analyzing business processes, identifying growth opportunities, and implementing effective strategies. Skilled in project management, data analysis, and stakeholder engagement. Known for reliability and adapting to changing needs. Results-driven business professional known for delivering impactful consulting services. Adept at identifying business needs and implementing tailored strategies.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business Consultant/Owner
Diversified Social Services
04.2025 - Current
- Manage Individuals with special needs as DDP for various homecare providers. Consultant for misc. projects related to homecare services and other state applications including NEMT and other contracts.
Administrator/Quality Assurance Director/DDP
Mofazzal Suraiya, LLC
09.2023 - 04.2025
- Diverse role of managing over 10 group homes and host homes for Individuals with special needs ensuring compliance and care of CLS, CRA, CAG with regards daily activities, goals, HR, billing, nursing and other operational requirements as needed. Attend state mandatory meetings as needed as well as individual ISP meetings as required as DDP. Process HRST according to state specifications.
Director of Programs
Caring Hands for Seniors, LLC
09.2023 - 04.2025
- Manage various healthcare programs for vulnerable, disabled and aging population. Client centered focus working with families and clients for optimal supportive service outcome. Oversee participant waivers in areas of compliance and notes and mandatory state guidelines.
Director of Program Partnerships Operation
New Hope
08.2022 - 08.2023
- Maintain and leverage relationships with key stakeholders/community partners creating opportunities to educate and promote ongoing advocacy. Actively resolve or research expansion prospects through existing partnerships developing tools and training for staff. Ensure success of new partnerships by creating new processes and procedures. Build strong and lasting relations with new and existing partner organizations.
Case Manager Supervisor Operation
New Hope
03.2020 - 08.2022
- Supervise a team of 10 case managers with average caseloads of 40 who assist clients with reentry after incarceration and a housing coordinator in managing over 60 transitional homes and respective placements of clients. Ensure quality of service through monitoring and reviewing client’s plan of care completed by case managers. Verify client needs are appropriate to resources, coordination of services, advocacy, treatments, and general support. Review case notes, documentation, performance, timeliness, and accuracy of case management with clients. Provide individual ongoing training and staffing to case managers as needed to increase efficiency, execution, and quality. Produce reports daily, weekly, and monthly to track progress of team and clients for a successful yearly enrollment.
Social Worker/Therapist
Memorial Hospital
09.2018 - 04.2020
- Planned, organized, directed, defined and coordinated clinical services necessary to meet the legal, organizational, medical staff and regulatory agencies guidelines. Provided case management, education and discharge planning with a team of doctors, nurses, patients and families. Provided regular individual and group therapy to adults in inpatient psychiatric unit. Completed biopsychosocial assessments with patients and families to better understand history of trauma, identify psychiatric needs, barriers and services to treat the patient.
Disaster Case Manager Supervisor
Endeavors
06.2018 - 02.2020
- Supervised 10 case managers with case load of 35 in recovery assistance from hurricane IRMA. Reviewed case managers’ intake, referrals of home repairs and other basic needs including but not limited to food and crisis management. Submitted weekly, monthly and quarterly reports as needed. Attended board meetings with city officials and local resources to determine needs and availability of resources. Trained case managers on new processes and procedures. Verified accuracies of case managers entry of notes and allocate resources based on client needs. Collaborated with local approved contractors, American Red Cross, Jewish Families, Catholic Charities, Long Term Recovery Committee, COAD and Volunteer Florida.
Care Coordinator/Case Manager
Brynn Marr Hospital
10.2016 - 04.2018
- Managed entire children’s psychiatric unit with an average patient load of 15 or more in need of psychiatric assessments, appropriate documentation with patient notes, treatment planning in collaboration with doctors and nurses, aftercare and discharge planning, MCO communication, guardian/collateral communication, placement coordination and direct individual and group therapy.
Customer Service
Convergys
04.2016 - 10.2016
- Provided expedient solutions to shipping problems including status, pricing and estimated timelines for delivery of goods.
Program Coordinator
MWR Child Development Center
02.2015 - 11.2015
- Facilitated and managed a classroom of 25 school age youth in an aftercare program for military families, providing education, developmental activities in socializing and peer relations.
Developmental Disability Personnel Intern
Mofazzal Suraiya, LLC
06.2012 - 03.2013
- Managed, supervised, supported, implemented, delivered, recommended, modified and monitored services and progress associated with the Individual Service Plan. Organized and conducted the formulation of participant’s plan for delivery of all waiver services. Completed functional assessments to support the development of the participant’s waiver of services to include HRST, SIS, FBA, and other misc. Addressed and managed high intensity services which considers health and safety risks to include coordination and maintenance of BSP, crisis plan effectiveness, and a collaborated liaison with other personnel. Essential personnel in establishing the developmental disability aspect of the company, key associate in creating policies and SOP.
Office Manager/Administrative Assistant
RTS Asset Preservation
01.2010 - 10.2011
- Established company from startup including business plan, financial statement, and incorporation. Processed invoices and estimates using Quickbooks. Processed expense reports and financial statements. Managed field supervisors and workers. Organized daily field operations. Established opportunities to produce income with incurred surplus of inventory contributing to growth and sustainability of income for the company.
Office Manager/Sales
Eisai, Inc
01.2008 - 01.2009
- Managed office personnel operations including maintenance and invoicing. Assisted 25 Field Sales Representatives throughout U.S. Process expense reports. Organized events including cater. Processed invoices for Field Sales Team. Key personnel in closing and shutting the temporary office down due to relocation to the east coast.
Fidelity National Title Co
03.2007 - 09.2008
- Assisted V.P of Sales. Assist 23 Sales Representatives. Processed expense reports for V.P of Sales and Sales Reps. Catered seminars, sales meeting, misc. events. Processed and maintained cost of sales spreadsheet on Excel. Provide title quotes for clients and Sales Dept. Established a more precise and efficient method of processing expense reports.
Administrative Assistant
BD Biosciences Inc
01.2007 - 03.2007
- Assisted V.P of Operations. Processed Expense reports. Catered various events. Scheduled travel reservations, hotel, and car. Maintained calendar for V.P of Operations. V.P. was able to travel more because of a more precise method of scheduling system and organization.
Executive Assistant
BECO Construction, Inc
09.2004 - 10.2006
- Created and implemented company policies and procedures. Managed CEO schedule including appointments and travel. Key personnel in maintaining communication between five department heads. Purchased major company equipment and vehicles. Processed Administrative department budget. Eliminated unnecessary company expenditures. Keen focus to detail resulted eliminating CEOs annual expense averaging $18000.
Education
MS - Mental Health Services
Capella University
Minneapolis, MN04.2013
BA - Humanities
UMUC - Adelphi
01.2008
BA - Psychology
UMUC - Adelphi
01.2008
Skills
- Excel spreadsheets, Word, QuickBooks, other misc certified clerical skills including but not limited to 75 wpm typing, customer service, scanners, copiers, and faxes Other skills include multi-tasking, organizational and supervising abilities Cultural knowledge and education helped in communicating with diverse clients and employees from various ethnic backgrounds
Certification
- CPR and First Aid certified Instructor
- Notary
- CPI certified
- Certified as DDP for Georgia
Language
Knowledge of Spanish
Knowledge of French
Fluent in Laotian
Fluent in Thai
Timeline
Business Consultant/Owner
Diversified Social Services
04.2025 - Current
Administrator/Quality Assurance Director/DDP
Mofazzal Suraiya, LLC
09.2023 - 04.2025
Director of Programs
Caring Hands for Seniors, LLC
09.2023 - 04.2025
Director of Program Partnerships Operation
New Hope
08.2022 - 08.2023
Case Manager Supervisor Operation
New Hope
03.2020 - 08.2022
Social Worker/Therapist
Memorial Hospital
09.2018 - 04.2020
Disaster Case Manager Supervisor
Endeavors
06.2018 - 02.2020
Care Coordinator/Case Manager
Brynn Marr Hospital
10.2016 - 04.2018
Customer Service
Convergys
04.2016 - 10.2016
Program Coordinator
MWR Child Development Center
02.2015 - 11.2015
Developmental Disability Personnel Intern
Mofazzal Suraiya, LLC
06.2012 - 03.2013
Office Manager/Administrative Assistant
RTS Asset Preservation
01.2010 - 10.2011
Office Manager/Sales
Eisai, Inc
01.2008 - 01.2009
Fidelity National Title Co
03.2007 - 09.2008
Administrative Assistant
BD Biosciences Inc
01.2007 - 03.2007
Executive Assistant
BECO Construction, Inc
09.2004 - 10.2006
BA - Humanities
UMUC - Adelphi
BA - Psychology
UMUC - Adelphi
MS - Mental Health Services
Capella University
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